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Enrollment Representative I
Columbia, SC
Job Description
Job Title: Enrollment Representative I
Location: Columbia, SC 29203
Duration: 3 Months assignment (temp to perm possibly)
Shift Timing: M-F, 8 am - 4:30 pm
Pay rate is $15/hr.
Responsibilities:
Responsible for daily workflow activities to include the following membership/enrollment activities:
Preferred Skills and Abilities:
Work Environment: Typical office environment.
Required Education: High School Diploma or equivalent
Required Work Experience: None Preferred Specialized Training: Office technology or secretarial science.
Preferred Work Experience: 1 year-of customer service, administrative/clerical support, and/or membership/billing/accounts experience.
SPECTRAFORCE is an equal opportunity employer and does not discriminate against any employee or applicant for employment because of race, religion, color, sex, national origin, age, sexual orientation, gender identity, genetic information, disability or veteran status, or any other category protected by applicable federal, state, or local laws. Please contact Human Resources at nahr@spectraforce.com if you require reasonable accommodation.
Location: Columbia, SC 29203
Duration: 3 Months assignment (temp to perm possibly)
Shift Timing: M-F, 8 am - 4:30 pm
Pay rate is $15/hr.
Responsibilities:
Responsible for daily workflow activities to include the following membership/enrollment activities:
- Processing of applications for new enrollments, terminations/cancellations, changes, renewals, and database updates.
- 50% Receives and logs subscriber and member enrollment applications to the system. Processes/keys applications including new enrollments, terminations/cancellations, changes, and renewals. Updates all electronic enrollment files. Works edit/error reports generated from membership transactions.
- 30% Works with multiple operational areas to ensure relevant/appropriate group structure, status, benefits, and/or billing. May prepare and issue contracts, benefit books, and standard/custom ID cards.
- 10% Responds to and resolves customer inquiries. Contacts plan administrators and internal and external customers to resolve issues/problems.
- 10% Participates in special projects as assigned related to enrollment, billing and reconciliations.
- Ability to acquire knowledge of the membership system.
- Working knowledge of word processing and spreadsheet software.
- Good judgment.
- Effective customer service and organizational skills.
- Demonstrated verbal and written communication skills.
- Basic business math proficiency.
- Analytical or critical thinking skills.
- Ability to handle confidential or sensitive information with discretion.
Preferred Skills and Abilities:
- Working knowledge of database software.
- Computer systems support knowledge.
- Knowledge of booklet ID card preparation, underwriting enrollment regulations, contract formats. Knowledge of state and federal laws related to private business types of insurance.
- Knowledge of standard benefit structures.
Work Environment: Typical office environment.
Required Education: High School Diploma or equivalent
Required Work Experience: None Preferred Specialized Training: Office technology or secretarial science.
Preferred Work Experience: 1 year-of customer service, administrative/clerical support, and/or membership/billing/accounts experience.
SPECTRAFORCE is an equal opportunity employer and does not discriminate against any employee or applicant for employment because of race, religion, color, sex, national origin, age, sexual orientation, gender identity, genetic information, disability or veteran status, or any other category protected by applicable federal, state, or local laws. Please contact Human Resources at nahr@spectraforce.com if you require reasonable accommodation.
Job Summary
Company
Start Date
As soon as possible
Employment Term and Type
Regular, Full Time
Salary and Benefits
$15/hr.
Required Education
High School or Equivalent
Required Experience
1+ years
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