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Position Summary
The Supervisor Site Management will oversee the operations for providing direct services and support to participants in self-sufficiency programs while concentrating on deliverables and reporting outcomes, client and partner relationships, and staff development. This work will take place as part of the multi-organization workforce collaborative Work Ready Oklahoma (WRO). WRO serves a number of populations including, veterans, the historically unemployed or underemployed, individuals with a criminal background including those re-entering society from incarceration, incumbent workers, low skilled or wage workers, and the long term unemployed. WRO programs aim to demonstrate the value and efficacy of well-thought approaches to incorporating soft skills, vocational training, continuing education, job placement, job coaching, and career advancement in ways that make obtaining consistent gainful employment in areas that pay a living wage more accessible to these groups. WRO continuously looks for opportunities to innovate within the workforce development field and, where appropriate, develop and foster social enterprises that include employment opportunities for the populations we serve.
This position will be responsible for reinforcing consistent commitment to a coaching oriented, goal driven service delivery environment. Using techniques, such as motivational interviewing, this individual will ensure a team-oriented, customer service centric culture for staff while helping improve the self-sufficiency of those participating in our programs. Ability to effectively communicate with other team members and program participants are a key component of this position.
Essential Job Functions
Education/Training
Bachelor's degree in Communications, Marketing, Psychology, Human Relations, Social Work, Community Relations or related field, required
Eligibility for Case Management Certification, preferred
4 years of equivalent experience will be considered in lieu of education
Experience
Skills, Knowledge, and Abilities
Ability to work a flexible schedule, evenings and some weekends
Must be proficient in Microsoft Office, including but not limited to Excel, Word, PowerPoint and Outlook with mastery level knowledge and experience, preferred Excellent interpersonal, networking, and negotiating skills and the ability to effectively communicate with a wide range of individuals and constituencies in a diverse community
Must be attentive, persistent, and flexible, yet able to maintain a temperament suited to serving people's needs
Excellent organizational and presentation skills.
Knowledge of workforce or industry trends in Oklahoma is highly recommended;
Established relationships with community providers a plus