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Addresses construction service and product issues at the customer's site in order to ensure that customer complaints regarding the quality and reliability are resolved in the most efficient and cost-effective manner.
* Provides training and guidance to less experienced Field Service Reps.
* Investigates/examines the condition of company building workmanship and products on the customer's site at all stages of construction based on concerns raised by the customer; reports back to the Customer Service team on findings.
* Recommends replacement or repair of defective products based on customer service guidelines related to efficiency and cost effectiveness.
* Negotiates and approves third party repair/adjustment; inspects completed work for quality adherence.
Requirements: High school diploma or General Education Degree (GED), and two (2) years customer service or field service experience; or equivalent combination of education and experience. Completion of Truss Technician Training I & II preferred.
Builders FirstSource is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status or status as an individual with a disability.
In compliance with the ADA Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position with Builders FirstSource, please call (214) 765-3990 or email: ADA.Accommodation@bldr.com. Please do not send resumes to this email address - it is intended only to be used to request an accommodation in submitting an application for a job opening.
https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm
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