The department of Ticket Sales in Athletics at West Virginia University is currently accepting applications for a Ticket Assistant.

About the Opportunity

This position will support ticket sales operations, goals and objectives by selling and distributing tickets to all athletic events; meeting customer needs; providing information; processing payment and resolving problems.

We strongly believe in work-life balance and keeping time for things we love outside our work. WVU offers generous benefits, including:

• 37.5-hour work week
• 13 paid holidays (staff holiday calendar)
• 15 annual leave (vacation) days per year or more based on years of service (employee leave)
• 18 sick days per year (for when you're ill, for when you need time to care for sick family, for your own, or your family's, regularly scheduled medical appointments. Who is family for the purpose of this leave? A lot of people in your life including immediate relatives and in-laws as well as others considered to be members of your household living under the same roof)
• WVU offers a range of health insurance and other benefits
• 401(a) retirement savings with 6% employee contribution match, eligibility to continue health insurance, and other retiree perks. Looking for more retirement benefits information? Check out retirement health insurance benefits, retirement income, and FAQ's.
• Wellness programs

What You'll Do

• Generate revenue and serves customers by transacting ticket sales by telephone, mail, and walk in service as well as at home athletic events.
• Manage student ticketing for applicable sports through Paciolan for WVU students. Duties include setting up events for home football and men's basketball games with dates, times, ticketing phases, ticket allotment, the sale of student guest tickets and communicating with WVU students. Responsible for the setup of the student ticket gate at home football and men's basketball games.
• Maintain customer satisfaction and attract potential customers by answering questions and/or providing related customer service. Resolve problems related to transactions and/or seating, such as seat locations, and lost or misplaced tickets.
• Contribute to sales effectiveness by identifying short-term and long-range issues that must be addressed; providing information pertinent to deliberations; recommending options and courses of action; implementing directives.
• Collect revenue by receiving and processing payments, total purchases, process checks, cash, and credit cards. Maintain financial security by following internal accounting controls and established policy and procedures.
• Prepare transaction forms by preparing money, tickets, and teller transaction forms for all events.
• Perform other job-related assignments as assigned by the Director/Ticket Operations and/or Assistant AD/Ticket Operations.
• Report directly to the Director of Ticket Operations; must also work closely with all others involved with carrying out the philosophy and objectives of the intercollegiate athletic program.
• Maintain knowledge of and comply with all rules, regulations, policies and guidelines of West Virginia University, the Big 12 Conference and the NCAA; must adhere to NCAA Bylaw 11.1 Conduct of Athletic Personnel. Failure to adhere to these policies will result in appropriate disciplinary action including possible suspension and termination.
• Represent the University on the highest professional level with dignity, integrity, and strength of character and will exhibit ethical behavior; must respect the rights and dignity of individuals with sensitivity to problems that may arise from racial, ethnical and sexual orientation differences.
• Possess the ability to adapt to any situation, make decisions and work independently; position must have the ability to build and maintain relationships with fans, donors and staff members and contractors; required to use creative abilities to develop new techniques and approaches in dealing with many issues controlled by this position; responsibilities of the position are ever-changing and require constant research and education; requires the ability to adapt to any situation and make decisions.
• Manage sensitive and confidential information related to student-athletes, coaches and staff utilizing discretion and correct decisions. Failure to use proper discretion at required level could result in major and significant embarrassment to the University and/or have a significant impact on image, revenues and eligibility of student-athletes.

• Associate degree required, bachelor's degree preferred
• A minimum of two (2) years of experience in customer service is required.
• Maintain high standard of ethics and integrity related to intercollegiate athletics
• Knowledge of NCAA Division I intercollegiate athletics, NCAA and conference rules, regulations, policies and guidelines and the ability to apply those rules
• Demonstrated knowledge of ticket operations
• Exhibit strong creative, organizational and interpersonal skills
• Maintain knowledge of state and University policies and procedures
• Ability to function professionally under high stress and confrontational circumstances
• Ability to manage multiple tasks for extended period of time
• Ability to independently plan and organize work
• Proactive attitude towards work and assignments
• Demonstrated ability to maintain and develop personal contacts with outside groups, i.e. fans, donors, sponsors, University community
• Demonstrated ability to drive and travel via motor vehicle
• Ability to maintain proper unit punctuality standards, work extended hours including nights and weekends (often with extensive walking and standing)
• Demonstrated ability in telephone skills (multiple lines) and etiquette
• Demonstrated knowledge and understanding of cash handling procedures and demonstrated ability to handle multiple cash transactions
• Knowledge of customer service standards and procedures
• Demonstrated skill to impart information with tact and diplomacy

Preferred Qualifications:

• Experience in ticket operations.
• Experience in college athletics.
• Experience with Paciolan ticketing software systems.

At West Virginia University, we leverage our talents and resources to create a better future for our state and the world. As West Virginia's land-grant university, WVU has three campuses that touch each corner of the state. The WVU System includes 518 buildings on 15,880 acres, Extension Service offices in all 55 counties, ten experimental farms and four forests.

From the groundbreaking R1 research of our flagship campus in Morgantown to the career-oriented programs of WVU Potomac State in Keyser to the technology-intensive programs at WVU Tech in Beckley - the contributions of WVU employees directly impact the 1.8 million people of West Virginia every day, no matter their role or position.

Service, curiosity, respect, accountability, and appreciation are the core values that unite Mountaineers, inspiring one another to work tirelessly and support others as they seek to reach new heights. After all, when you're a Mountaineer, impossible is just another mountain to climb.

Creating an inclusive, engaged, and dynamic learning environment is core to WVU's academic mission. We welcome candidates who can contribute a range of ideas, approaches and experiences.

West Virginia University is proud to be an Equal Opportunity employer and is the recipient of an NSF ADVANCE award for gender equity. The University values diversity among its faculty, staff, and students, and invites applications from all qualified applicants regardless of race, ethnicity, color, religion, gender identity, sexual orientation, age, nationality, genetics, disability, or Veteran status.