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The Manager, Law Enforcement Collaboration is responsible for overseeing all operational and relationship management aspects of the Law enforcement collaboration program under the direction of the Sr. Director, Contact Center Operations and Clinical Services. These duties include but are not limited to, supervision of staff, assisting with scheduling, quality assurance, program oversight, performance management, and external partner relationship management.
Responsibilities:
- In conjunction with the Sr. Director, CCO & CS, collaborates on recruitment and hiring of Law Enforcement Liaison Staff
- Ensures that contractual obligations are met
- Assists in implementation of law enforcement partnerships
- Participates in training Law Enforcement partners in the community and in 911 centers across the state
- Participates in presentations as requested related to 911 diversion
- Co-Locates at 911 centers to ensure collaboration and trust between Solari and Law Enforcement partners
- Participates in ongoing collaborative meetings with law enforcement leadership to promote collaboration
- Collaborate with crisis line leadership on procedural development/process improvement and provide training as requested related to police operations and culture, and how to best serve law enforcement partners
- Reviews data and identify possible opportunities to expand diversion criteria to ensure the program is as effective as possible
- Demonstrate effective engagement skills; inspire hope and promote recovery and resiliency.
- Other duties as assigned
Knowledge, Skills, and Abilities:
- Critical thinking skills for managing requests and decision-making skills that facilitate safety and resolution;
- Concurrent management of multiple tasks and deadlines
- Ability to work in fast paced and changing environment;
- Ability to function effectively on a large, diverse team;
- Clear, concise, and logical verbal and written communication skills;
- Knowledge and skills of Microsoft Office specifically Excel, electronic health records, and telephone systems.
Education and Experience:
Must meet one of the following BHT education and experience requirements:
- Master's Degree in behavioral health or healthcare related field; or
- Bachelor's degree in behavioral health or healthcare related field and one year of work experience, or volunteer behavioral health experience; or
- Associate's degree and at least two years of full-time behavioral health work experience; or
- High school diploma or equivalency and four years of full-time behavioral health work experience:
- Minimum 6 years industry experience and 4 years of leadership experience,
- 2 years behavioral health, contact center, and strong knowledge of 911/police operations. The candidate's applicable education and experience will determine where a candidate falls in the position range
- A comparable combination of education and/or applicable experience will be considered.
**We highly encourage all RMCP employees, regardless of their minimum qualifications, to apply for these opportunities. We truly value your experience with RMCP, and it will be taken into consideration during the application process. Join us in shaping the future of our organization and unlocking your full potential! **
Wireless (Wi-Fi) connection is not permitted for this position; you must be connected into your home internet modem/router with ethernet cabling (Cat5e or better - this can be provided to staff as needed)
The candidate's applicable education and experience will determine where a candidate falls in the position range.
Working Conditions:
While performing the job duties in the office or at a home office, the employee is frequently required to stand, walk, sit, and use hands; they must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Exposure to noise typical with office operations. Ability to hear and speak. Employees must maintain a stable and secure private home internet with a minimum of 50Mbps download and 5Mbps upload, and an average jitter less than 20% of latency. https://speed.cloudflare.com/
Who We Are & What We Offer:
Solari is an award-winning nonprofit that operates a 24/7 crisis line serving statewide in Arizona, Oklahoma and Colorado. Our mission is to Inspire Hope through our talented and compassionate staff.
Since 2007, Solari has been providing crisis contact center services and in that short time has helped thousands of individuals and families connect to the help they need. Additionally, in that short timeframe, Solari has grown to expand services to a peer-run Warm Line, Serious Mental Illness (SMI) determinations, mobile team dispatches, crisis transportation services, emergency room-based assessments, Department of Child Safety (DCS) rapid response and crisis stabilization services, telephone follow-up to those who need it, tragedy support lines and other in-kind services to the community.
- Friendly work environment
- Generous paid time off (PTO)
- Health benefits (Medical/Dental/Vision) that start the first of the month following the hire date
- Competitive compensation
- Convenient office locations and Hybrid Schedule
- On-site fitness room free to all employees (Tempe Office)
- Basic Life Insurance
- Voluntary Life, Spouse, Child Insurance
- Critical Illness w/free dependents
- Critical Illness Spouse
- Short Term & Long Term Disability- Starts first of the month after 90 days of employment
- 401K & 401K Roth - Starts first of the month after 90 days of employment
- United Pet Care
- LifeLock for identity theft
- LYRA EAP Program- 25 free sessions for mental health per family member
Solari is proud to be an equal opportunity employer and does not unlawfully discriminate against any employee or applicant for employee per applicable federal, state, and local laws. At Solari, a diverse mix of highly talented, innovative, and dedicated people come together to make a lifetime impact on each of our Client's lives. All qualified applicants will receive equal consideration for employment.
We are focused on equality and believe deeply in diversity of race, color, ancestry, age, veteran status, marital status, creed, religion, sex, gender, gender identity, sexual orientation, ethnicity, national origin, and other legally protected group status.
Solari is proud to be an equal opportunity employer and does not unlawfully discriminate against any employee or applicant for employee per applicable federal, state, and local laws. At Solari, a diverse mix of highly talented, innovative, and dedicated people come together to make a lifetime impact on each of our Client's lives. All qualified applicants will receive equal consideration for employment.
We are focused on equality and believe deeply in diversity of race, color, ancestry, age, veteran status, marital status, creed, religion, sex, gender, gender identity, sexual orientation, religion, ethnicity, national origin, and other legally protected group status.