Job Title: Case Advisor *Series 7*

Location: West Des Moines, IA *Hybrid*

Duration: 12 months with possible extension

Pay Range: $30.61/hr.- $31.61/hr.

Summary:

Operational and service complaints cover a variety of subject matters, ranging from poor service received at a branch or in the contact center to issues related to back-office functions and transactions on the account. Case advisors must conduct research on each complaint to determine if the issue has already been resolved and communicated to the client. If not, they need to work with the back office, front office, and/or the client to obtain information and resolve the issue.

Dexian is a leading provider of staffing, IT, and workforce solutions with over 12,000 employees and 70 locations worldwide. As one of the largest IT staffing companies and the 2nd largest minority-owned staffing company in the U.S., Dexian was formed in 2023 through the merger of DISYS and Signature Consultants. Combining the best elements of its core companies, Dexian's platform connects talent, technology, and organizations to produce game-changing results that help everyone achieve their ambitions and goals.

Dexian's brands include Dexian DISYS, Dexian Signature Consultants, Dexian Government Solutions, Dexian Talent Development and Dexian IT Solutions. Visit https://dexian.com/ to learn more.

Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.