Candidates hired for remote positions must reside in Oregon, Washington, Utah, Idaho, Arizona, Nevada, Texas, Montana, or Wisconsin.

Job Summary

The Epic Administrator is responsible for maintaining and optimizing the performance and integrity of the Epic systems. In collaboration with the Information Systems (IS) and Clinical Teams, the Epic Administrator will design, review, and refine system configurations, updates, and alerts and take actions to address any issues identified. This position will collaborate with the IS Development Teams to ensure that appropriate system checks and balances are integrated into coding and testing phases and escalate Epic system issues to IS leadership as needed.

Essential Responsibilities

• Maintain, troubleshoot, and enhance the Epic environment to ensure optimal system performance and reliability, including applying necessary patches and upgrades, as required.
• Configure the Epic system according to the specific needs of the healthcare organization, including clinical workflows, user access levels, and security measures.
• Collaborate closely with clinical and administrative staff to ensure that the Epic system is tailored to meet their needs and that any issues they encounter are promptly addressed.
• Provide support and training to the end users of the Epic system, including creating training materials, conducting user training sessions, and addressing user queries and concerns.
• Conduct regular system tests to validate the functionality of the Epic system and its components, and validate updates, enhancements, and changes before they are deployed to the production environment.
• Ensure the Epic system adheres to all applicable healthcare data security standards and regulations, including HIPAA. Regularly review and update security configurations, as needed.
• Identify, troubleshoot, and resolve system issues as they arise. Escalate complex issues to IS leadership or Epic support as necessary.
• Regularly monitor system performance and generate reports on system usage, performance, and issue resolution. Use this data to recommend system enhancements and optimizations.
• Participate in or lead projects related to the Epic system, such as system upgrades, module implementations, and system integrations.
• Document all system changes, issues, and resolutions. Share knowledge with team members and end users to enhance overall system understanding and usage.

Organizational Responsibilities

• Perform work in alignment with the organization's mission, vision and values.
• Support the organization's commitment to equity, diversity and inclusion by fostering a culture of open mindedness, cultural awareness, compassion and respect for all individuals.
• Strive to meet annual business goals in support of the organization's strategic goals.
• Adhere to the organization's policies, procedures and other relevant compliance needs.
• Perform other duties as needed.

Required

• Minimum 3 years' experience in Epic system administration or similar role

Preferred

• Experience with Epic's reporting tools

• Experience using and managing the Epic software, with Epic Certification being highly preferred
• Experience with scripting languages such as Python or Perl for tasks like automating system tasks or customizing system configurations
• Experience with encryption technologies and secure data transmission protocols for health care systems
• Experience with health data exchange standards like HL7, FHIR, and technologies like interface engines (e.g., Mirth Connect, Cloverleaf)
• Experience with practice management systems and health information exchanges (HIE)

Knowledge

• In-depth understanding of Epic software, including its modules, functionality, and configuration options.
• Knowledge of healthcare industry practices, workflows, and terminology, especially as they relate to the use of electronic health records (EHR) systems
• Familiarity with healthcare data security standards and regulations, including HIPAA
• Understanding of broader IS concepts, such as database structures, networking, and system integration
• Knowledge of healthcare data security standards and best practices

Skills and Abilities

• Proficiency in the technical aspects of EHR system management, including system configuration, troubleshooting, and performance tuning
• Ability to explain technical concepts to non-technical individuals
• Ability to diagnose and resolve system issues quickly and effectively
• Ability to manage multiple projects concurrently, set and meet project timelines, and prioritize tasks based on business needs
• Ability to adapt to changes in healthcare practices, EHR software updates, and evolving industry standards
• Ability to work effectively in a team environment, including collaborating with diverse professionals to achieve common goals
• Ability to meticulously review system configurations, updates, and user issues to ensure optimal system performance and usability
• Ability to stay up to date with advancements in EHR technology and healthcare IS best practices
• Ability to lead projects, facilitate training sessions

• Ability to work effectively with diverse individuals and groups

• Ability to learn, focus, understand, and evaluate information and determine appropriate actions
• Ability to accept direction and feedback, as well as tolerate and manage stress
• Ability to see, read, and perform repetitive finger and wrist movement for at least 6 hours/day
• Ability to hear and speak clearly for at least 3-6 hours/day

Working Conditions

Work Enviornment(s): Indoor/Office Community Facilities/Security Outdoor Exposure

Member/Patient Facing: No Telephonic In Person

Hazards: May include, but not limited to, physical and ergonomic hazards.

Equipment: General office equipment

Travel: May include occasional required or optional travel outside of the workplace; the employee's personal vehicle, local transit or other means of transportation may be used.

#MULTI

Candidates of color are strongly encouraged to apply. CareOregon is committed to building a linguistically and culturally diverse and inclusive work environment.

Veterans are strongly encouraged to apply.

We are an equal opportunity employer. CareOregon considers all candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, or veteran status.

Visa sponsorship is not available at this time.