Technical Support Expert
Irvine, CA 
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Posted 9 days ago
Job Description
Summary

Hexagon Manufacturing Intelligence division is seeking a Technical Solution Expert & Trainer for our Charlotte, NC Location.

Hexagon Volume Graphics develops leading software for the analysis and visualization of 3D computer tomography data. Hexagon's Volume Graphics division is part of Hexagon (Nasdaq Stockholm: HEXA B; Hexagon.com), a global leader in sensor, software, and autonomous solutions whose technologies are shaping urban and production ecosystems to become increasingly connected and autonomous - ensuring a scalable, sustainable future.

Job Responsibilities

Provide technical support via phone, email, and web communications.

Develop application solutions assisting the customers with their Finite Element Analysis, Quality Control, and Failure analysis of their products.

Deliver instructor led training classes and technical seminars.

Develop or update learning content for use in an instructor-let or e-Learning environment.

Create specialized content for onsite and custom E-learning customer interactions.

Support all functions of customer facing business.

Define and promote industry best practices utilizing Volume Graphics solutions.

Drive product evolution and quality by thoroughly document product issues and suggestions. Work with colleagues in Product Development implementing solutions.

Travel: 30% Physical Requirements: Ability to stand 8 hours Work conditions: Hybrid office

Qualifications

Minimum BS Degree in mechanical, aerospace, or technical engineering field.

5 years of professional experience using drafting or similar software. Experience with CT (computer tomography), metrology software or VG STUDIO MAX a plus.

Demonstrate excellent problem-solving skills, intellectual curiosity, and a dedicated approach to achieving success. Good Organizational skills and meticulous about technical detail. Excellent verbal and written communication skills. Good listener.

Provide Technical support, training, sales support, for VGSTUDIO MAX product line.

AtHexagon Manufacturing Intelligence, our spirited energy and engagement are evident in our commitment to our work, passion for what we do and the speed by which we achieve it. Here you will find the opportunity to build your career, develop professionally, and explore opportunities across a large, diversified company that prides itself on its innovative spirit and commitment to integrity. We strive to attract the most talented and dynamic individuals in their fields because our success is in our people! Our culture encourages independent thinking and a team mentality. And we offer a competitive benefits package that's second to none!

Benefits:

ExceptionalMedical, Dental, Vision insurances
Health Savings Accounts with employer contribution (HSA)
Flexible Spending Accounts (FSA)
401kPlan with generous employer match
Generous Paid Time Off (PTO)
Employee Assistance Program
Paid Parental Leave
Tuition Reimbursement


Hexagon Metrology, Inc. is an Equal Opportunity Employer ? M/F/Vet/Disability ? E-Verify Participant


 

Job Summary
Start Date
As soon as possible
Employment Term and Type
Regular, Full Time
Required Education
Bachelor's Degree
Required Experience
5+ years
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