Position Overview:

The Learning Coordinator, Payments will use our materials to deliver impactful learning experiences for new and existing Zelis associates in our Payments business unit.

This position will collaborate on associate training activities including assessment, planning, implementation, evaluation, and revision of department training programs to address learning needs.

Key Responsibilities:

• Collaborate with the team and business stakeholders to facilitate learning related to our technology and total suite of service solutions.

• Work closely with the team and business stakeholders to develop and maintain a globally accessible catalog of training materials such as handbooks, demonstration models, multimedia visual aids, computer tutorials, and reference workshops.

• Collaborate with team and business stakeholders to deliver scheduled specialized training sessions focused on system enhancements, workflow changes, new products or product changes, and policy/procedure changes.

• This position may require up to 10% travel to one of our office hubs (if not already in-office).

Qualifications:

• Required: 2- 3 years of training experience in a professional setting within healthcare or fintech customer service domain.

• Desired: Bachelors or equivalent degree (human resources, education, psychology)

• Desired: Industry-related training preferred for large-scale service teams in contact center or data processing.

• Desired: Experience with content management, learning management systems required (i.e., Articulate, Captivate, WorkDay)

• Desired: Experience with Salesforce CRM/case management, Atlassian Jira & Confluence.

• Required: Strong organizational and time management skills

• Required: Written and verbal communication skills, active listening

• Required: Strong presentation and virtual meeting facilitation experience

As a leading payments company in healthcare, we guide, price, explain, and pay for care on behalf of insurers and their members. We're Zelis in our pursuit to align the interests of payers, providers, and consumers to deliver a better financial experience and more affordable, transparent care for all. We partner with more than 700 payers, including the top-5 national health plans, BCBS insurers, regional health plans, TPAs and self-insured employers, over 4 million providers, and 100 million members, enabling the healthcare industry to pay for care, with care. Zelis brings adaptive technology, a deeply ingrained service culture, and a comprehensive navigation through adjudication and payment platform to manage the complete payment process.

Commitment to Diversity, Equity,Inclusion, and Belonging
At Zelis, we champion diversity, equity, inclusion, and belonging in all aspects of our operations. We embrace the power of diversity and create an environment where people can bring their authentic and best selves to work. We know that a sense of belonging is key not only to your success at Zelis, but also to your ability to bring your best each day.

Equal Employment Opportunity
Zelis is proud to be an equal opportunity employer. All applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

We encourage members of traditionally underrepresented communities to apply, even if you do not believe you 100% fit the qualifications of the position, including women, LGBTQIA people, people of color, and people with disabilities.

Accessibility Support

We are dedicated to ensuring our application process is accessible to all candidates. If you are a qualified individual with a disability or a disabled veteran and require a reasonable accommodation with any part of the application and/or interview process, please email TalentAcquisition@zelis.com

SCAM ALERT: There is an active nationwide employment scam which is now using Zelis to garner personal information or financial scams. This site is secure, and any applications made here are with our legitimate partner. If you're contacted by a Zelis Recruiter, please ensure whomever is contacting you truly represents Zelis Healthcare. We will never asked for the exchange of any money or credit card details during the recruitment process. Please be aware of any suspicious email activity from people who could be pretending to be recruiters or senior professionals at Zelis.