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The Field Implementation Coach (FIC)- Proximity focuses on the adoption of State Farm marketing and technology processes to assist independent contract State Farm agents in reaching their objectives and enhancing the customer experience. The FIC will actively engage in ongoing face-to-face interactions with agents and team members to directly influence the adoption of crucial capabilities and drive behavioral changes that align with our business priorities. Support and agent interactions will also be provided through computer/video and phone channels.
The FIC role is a remote proximity-based worker position which requires the selected candidate to work out of his/her home and to reside in or within 30 minutes or 30 miles of the St Louis West Territory within six (6) months of his/her start date. The St Louis West territory includes Creve Coeur, Maryland Heights, Ballwin, and Wildwood. Relocation benefits do not apply.
The ability to work extended hours is required of a selected candidate. Overnight travel will be required on an occasional basis. These requirements are subject to change based on business need. State Farm provides a tablet/computer, cell phone, other equipment based on business need, as well as reimbursement for business mileage.
Field Implementation Coach:
Understands the needs of independent agents and maintains a high level of proficiency in influencing the adoption of marketing and technology processes with emphasis on leveraging digital tactics and tools.
Executes on activations and deployments with Sales Leaders, Market Area Executive Leadership, Go To Market, and other stakeholders to provide integrated technology and system consulting for agents and agents' team members.
Provides expert coaching, demonstrates strong influence, and maintains a results-oriented approach.
Demonstrates a strong ability to continuously learn, adapt, and stay up to date with evolving processes and emerging technologies, while maintaining a high level of technical expertise across various technology platforms and initiatives.
Partners with field leaders to drive adoption of enterprise initiatives and market area priorities.
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Required Skills
Additional Details:
Competitive candidates will have the following:
PI242203547