• Adhering to the Homeland Security Presidential Directive (HSPD) 12 and Federal Information Processing Standards 201 (FIPS).
• Proficient handling of the PIV Program, VA Fingerprinting & Badging Appointment System, and related PIV roles.
• Accurate identity proofing for applicants, ensuring compliance with established standards.
• Efficient execution of the fingerprinting process for VA employees, contractors, and affiliates, using state-of-the-art fingerprinting equipment and following OPM guidelines.
• Identity verification through comparison of photos and government-issued IDs.
• Personalization, printing, and verification of ID cards.
• Maintenance and operation of fingerprinting equipment, with regular data transmission to OPM.
• Liaison and administrative support roles for the PIV Program Specialist and Supervisor.
• Reviewing and ensuring accuracy and completeness in employment processing forms.
• Providing technical support and customer service to resolve a variety of transactional issues.
• Gathering and analyzing data on service trends and customer preferences.
• Assisting customers with the complaint filing and appeal processes for minor disagreements.
• External complaint investigation and interaction with personnel outside the immediate organization.
• Ensuring document and report accuracy, with data entry into tracking systems.
• Processing of suitability/personnel security documents in line with established procedures.
• Effective use of computer network systems for information tracking and reporting.
• Acting as a liaison for the customer service logistics department.
• Utilizing office automation software for producing various deliverables, including letters, reports, spreadsheets, and database updates.

• Must be a U.S. Citizen to apply
• Must have a high school degree or possess a GED
• Must be able to pass an HSPD-12 background check.
• Must not have a prior or current felony offense conviction
• Must have prior experience and knowledge of how to use Microsoft Office products (word, excel, and pdf)

Equal Employment Opportunity (EEO) remains a core value at DarkStar Intelligence LLC, reflecting our unwavering commitment to non-discrimination. We ensure that employment decisions are made solely based on an individual's abilities, skills, and qualifications, without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other legally protected characteristic. Our Equal Employment Opportunity policy extends to all aspects of the employment process, including but not limited to recruitment, hiring, promotion, transfer, training, working conditions, compensation, benefits, termination, and all other employment conditions.

EEO Flyer: shorturl.at/abpNX

Benefits offered: Medical, Dental, Vision, Life Insurance, Short-Term Disability, Long-Term Disability, 401(k), EAP, Legal, Paid time off, and Holidays.