HOW YOU'LL CONTRIBUTE

• Promote the partnership between ZipRealty and First American Title and maintaining a high level of visibility for the partnership among our agents.
• Track and analyze the performance of the closing services, and identifying ways to improve results.
• Promote ZipRealty agents' awareness and adoption of the partnership program by planning and coordinating appropriate training, meetings, and other venues to drive increasing business to First American Title.
• Track and expedite all transactions opened within First American Title, monitoring each transaction's progress to close.
• Proactively facilitate and enhance communications between First American Title escrow officers and ZipRealty agents, specifically by:
• Facilitate phoning ZipRealty agents one week after the open of each transaction to identify and resolve any service issues and potential obstacles to closing.
• Phone the First American escrow officer/assistant and ZipRealty agent one week prior to closing to help ensure an on time close.
• For transactions opened with First American Title, achieve a closing rate of at least 90% and an on time closing rate of at least 75%.
• Within one week after the close or cancellation of each transaction, work with Director of Operations Standards following-up on surveys to ZipRealty agents to determine their level of satisfaction with the closing service and elicit any feedback.
• For cancelled transactions, work with Director of Operations Standards to survey the ZipRealty agents and First American escrow officers to determine how the cancellation could have been averted.
• Prepare monthly and quarterly reports detailing by First American Title branch office:(Numbers of new orders, Numbers of closes, Closing percentages, On time closing percentages, Average agent satisfaction scores, Analysis of reasons for cancellations)
• Analyze individual First American offices and escrow officer performance based on closings and ZipRealty agent feedback.
• Collaborate with other team members to devise and implement reporting solutions to benefit agent management.
• Identify problem areas and suggest solutions to the Director of Operations Standards and First American Management.
• Perform other duties as assigned.

KNOWLEDGE, SKILLS, AND ABILITIES (KSAs)

• Ability to work in partnership with a major customer to support collaboration of business between the companies.
• Ability to see the big picture, devise creative solutions, and collaborate with other team members in solving problems.
• Enthusiasm for t the ZipRealty and First American's concept and commitment to the mission.
• Computer skills including Outlook, Access and Excel. Ability to become proficient in First American technology systems i.e. Agentfirst, FAST etc.
• Strong interpersonal and communications skills to maintain collegial professional relationships with ZipRealty agents and First American employees.
• Strong presentation and training skills using face-to-face and online training.
• Exceptional attention to detail.
• Excellent organization skills, including scheduling and follow-up.
• Understanding of the real estate transaction closing process a big plus.