About the Position:

The Success Coach enhances students' success through academic success coaching, goal achievement and monitoring, study skills development, psychometric assessments, appreciative advising techniques, and a variety of college resources. The Success Coach is the key point of contact for at-risk students referred to through the STARS Early Alert Program and empowers them to identify and analyze academic concerns, while developing proactive solutions and written student action plans. The Coach collaborates closely with referring constituents to ensure effective communication of concerns, problem resolution, and case closure. Utilizing predictive analytics, the Success Coach provides intrusive counsel to students individually and in groups to motivate them to be independent, self-regulated, and confident learners. The Success Coach also assists in the development and implementation of programs and services designed to promote the Academic Success Center and the engagement and retention of first time-in-college students, including web based and social media marketing. Student success, retention, and timely completion of educational goals are the primary objectives of the Success Coach.

Essential Functions/Duties:

• Provides success coaching for students to help them adjust to college life, identify barriers, and develop solutions to ensure retention and successful completion of educational goals.
• Provides a trusting environment where students can share their thoughts, aspirations, concerns, and interests.
• Connects students to campus and community resources and monitor follow through.
• Provides psychometric testing and results counseling for students.
• Monitors the STARS Early Alert System daily and provide expedient support and responses to associated faculty, staff and students.
• Employs predictive analytic data to contact and counsel at-risk students individually and in groups to proactively promote retention.
• Collaborates closely with the Academic Success Coaching Team to ensure College wide consistency and value of programs.
• Conducts workshops on success topics like study skills, financial literacy, time management, test taking skills, etc.
• Communicates daily with students through face to face meetings, phone, email, and social media.
• Facilitates referrals for students with disabilities and promote the use reasonable accommodations afforded them.
• Keep abreast of national, state, and local statutes related to students with disabilities.
• Promotes and support activities, policies, and procedures which enhance academic success and retention throughout the College community.
• Maintains accurate and detailed electronic records related to all student contact, coaching sessions, psychometric testing, etc.
• Works collaboratively with other college departments to facilitate student success and utilization of STARS and the Academic Success Center.
• Others duties and responsibilities as assigned by the Director, First Year Experience.

• Exceptional coaching and mentoring skills with knowledge of current techniques, theories, and trends in educational coaching and counseling.
• Knowledge of best practices in student retention and commitment to student development and success.
• Creative problem solving capabilities.
• Ability to drive results and meet team/department goals.
• High level of interpersonal and communication skills.
• Ability to work independently as well as function as part of a team.
• Able to multi-task efficiently and effectively.
• Knowledge of learning disabilities and the provision of reasonable accommodation.
• Knowledge of various pedagogical methods, including lecture, group activity, and discussion.
• Ability to respond to and work effectively and respectfully with students, faculty and staff from diverse ethnic, cultural and socio-economic backgrounds.
• Must be able to efficiently operate personal computer and word-processing and spreadsheet software.
• Excellent record keeping and strong ability to follow through on tasks essential.

Working Conditions/Additional Information

• This position is a full-time on-campus position located at our Lakeland campus. (Remote/hybrid options are not available.)
• Weekend and evening work may be required.
• Position may be required to work during College closures (such as winter/spring break and inclement weather closures).
• Reliable transportation is required for travel to campuses and centers. Possession of a valid Florida's Driver's License is required (or must be eligible to obtain a Florida's license within 30 days)
• Travel to seminars and conferences required.

Salary and Benefits Information

• This position is a level P14. Please see below for specific salary range.
• We offer an excellent employer-paid benefits package including the following: Medical, Dental, Life, Long-Term Disability, Vacation (except faculty), Holiday and Sick Leave, Retirement (if eligible) and college fee waivers. Other employee-paid, voluntary benefits (vision, short-term disability, etc.) are also available.

Required Education:

Graduation from a regionally accredited College or University with a bachelor's degree is required.

Preferred Education:

Master's Degree from a regionally accredited college or university.

• Two (2) years of professional, exempt-level job experience with a college or university as a success coach, an academic advisor, a professional tutor or as an instructor required.
• Experience in teaching critical thinking and learning strategies to college students and demonstrated ability to engage and connect with students with a wide range of learning styles and educational backgrounds required.
• Experience providing workshops/seminars for college students required.

Preferred Experience:

• First-time-in-college or First Year experience preferred.

Submissions that do not include all parts of the following required information will not be considered:

• a resume
• an electronic job application (all sections MUST be completed)

This position will be open until filled.

Important Information

• If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida. Your current retirement benefits may be canceled, suspended, or deemed ineligible depending upon the date of your retirement.

• Polk State College participates in E-Verify. Candidates must provide documentation of eligibility to work in the United States. Polk State College does not provide visa sponsorship.

• Polk State College is committed to equal access/equal opportunity in its programs, activities, and employment. For additional information, visit polk.edu/compliance. For questions or concerns, please contact: Lonnie Thompson, Chief of Institutional Compliance & Engagement/Title IX Coordinator; lthompson@polk.edu.
• To request Veteran's Preference, please be sure to upload all necessary documents (DD-214, etc.) to your application.

• Polk State College is a drug-free workplace.

• Polk State College is committed to working with and providing reasonable accommodation to applicants and employees with disabilities. Reasonable accommodations are considered on a case-by-case basis.

• Reference checks, successful completion of a background check, and third-party Education Verification for all stated degrees will be required prior to employment.

• Polk State College does NOT provide relocation assistance for this position.

We encourage applicants to provide feedback of their experience or request help at Careers@polk.edu.