Not Authorized
You are currently not authorized to access this section.
Please contact your Administrator to change your authorization settings.
Please contact your Administrator to change your authorization settings.
USA - Warehouse Coordinator
Batesville, IN
Job Description
Job Title: Customer and Sales Specialist Allen Call Center
Drive sales through effective communication and timely processing of sales proposals and orders. Educate customers and sales representatives of current product offerings, contract pricing, and current promotions that are being offered. Become the voice of Hill-Rom with positive and professional communication skills.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Please provide a list of 4 - 6 key responsibilities of the job. When listing responsibilities please use plain and simple language. Assume that the person reading this description is not familiar with your function. Avoid using acronyms and proper names. Please do not remove the last two statements as these words are required of every job description.
* Represent Client in a positive and professional manner utilizing effective communication skills. Work in a team environment that handles customer and sales manager inquiries from 8:00 am to 5:00 pm, Monday thru Friday. Be available to support a flexible work schedule as business dictates.
* Educate customer and sales representative on product portfolio, product features and additional accessories and services that are available. Maintain a knowledge base of all Hill-Rom products, services, and business ventures in order to answer inquiries or direct call to appropriate party.
* Enter proposals and purchase orders that are called or emailed in. Ensure appropriate pricing approval is given based on product line discount matrix. Audit proposal pricing to ensure correct pricing is being calculated through information system.
* Partner with production planning and distribution on product availability and delivery expectations to meet customers expected delivery.
* Handle all email inquiries directed to the Client website or Customer Service in-box.
* Review all contracts and purchase orders as specified in Contract Review QS05468 guidelines and standards for Revenue Recognition and Sarbanes Oxley standards.
* Adhere to and administer company policies and procedures, including Discount Approval and Credit Return Matrix's.
* Achieve department service level goals through prompt and courteous phone skills.
* Position has the flexibility to work in the office and at home. Applicant must be able to do either condition.
* Participate as a team player and project a positive attitude.
* Other duties may be assigned.
As a part of all job duties, employees are entrusted with a permanent mission of research and invention.
REPORTING STRUCTURE:
An organization chart may be saved with this document in lieu of a description.
* Direct Reports: None
* Lateral Peers: Titles and Number of Positions
EDUCATION AND EXPERIENCE:
Please describe the minimum level of education and experience required of the job.
* Bachelor's degree preferred, associate degree acceptable or related work experience.
* Customer Service Experience
QUALIFICATIONS AND SKILLS:
Please describe the qualifications and skills required of the job.
* Excellent verbal and written communication skills
* Strong organizational skills and attention to detail
* Proven customer service and sales skills
* Ability to work in a fast past environment
* Attention to detail
* Proficient in Excel and Word
* JDE experience a plus
We are committed to providing equal employment opportunities to all employees and applicants without regard to race, religion, color sex, national origin, citizenship status, age, sexual orientation, gender identity, marital status, uniform service member status, genetic information, disability, or any other protected status, in accordance with all applicable federal, state, and local laws. This practice extends to all aspects of our employment practices, including but not limited to, recruiting, hiring, firing, promoting, transferring, compensation, benefits, training, leaves of absence, and other terms and conditions of employment.
Drive sales through effective communication and timely processing of sales proposals and orders. Educate customers and sales representatives of current product offerings, contract pricing, and current promotions that are being offered. Become the voice of Hill-Rom with positive and professional communication skills.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Please provide a list of 4 - 6 key responsibilities of the job. When listing responsibilities please use plain and simple language. Assume that the person reading this description is not familiar with your function. Avoid using acronyms and proper names. Please do not remove the last two statements as these words are required of every job description.
* Represent Client in a positive and professional manner utilizing effective communication skills. Work in a team environment that handles customer and sales manager inquiries from 8:00 am to 5:00 pm, Monday thru Friday. Be available to support a flexible work schedule as business dictates.
* Educate customer and sales representative on product portfolio, product features and additional accessories and services that are available. Maintain a knowledge base of all Hill-Rom products, services, and business ventures in order to answer inquiries or direct call to appropriate party.
* Enter proposals and purchase orders that are called or emailed in. Ensure appropriate pricing approval is given based on product line discount matrix. Audit proposal pricing to ensure correct pricing is being calculated through information system.
* Partner with production planning and distribution on product availability and delivery expectations to meet customers expected delivery.
* Handle all email inquiries directed to the Client website or Customer Service in-box.
* Review all contracts and purchase orders as specified in Contract Review QS05468 guidelines and standards for Revenue Recognition and Sarbanes Oxley standards.
* Adhere to and administer company policies and procedures, including Discount Approval and Credit Return Matrix's.
* Achieve department service level goals through prompt and courteous phone skills.
* Position has the flexibility to work in the office and at home. Applicant must be able to do either condition.
* Participate as a team player and project a positive attitude.
* Other duties may be assigned.
As a part of all job duties, employees are entrusted with a permanent mission of research and invention.
REPORTING STRUCTURE:
An organization chart may be saved with this document in lieu of a description.
* Direct Reports: None
* Lateral Peers: Titles and Number of Positions
EDUCATION AND EXPERIENCE:
Please describe the minimum level of education and experience required of the job.
* Bachelor's degree preferred, associate degree acceptable or related work experience.
* Customer Service Experience
QUALIFICATIONS AND SKILLS:
Please describe the qualifications and skills required of the job.
* Excellent verbal and written communication skills
* Strong organizational skills and attention to detail
* Proven customer service and sales skills
* Ability to work in a fast past environment
* Attention to detail
* Proficient in Excel and Word
* JDE experience a plus
We are committed to providing equal employment opportunities to all employees and applicants without regard to race, religion, color sex, national origin, citizenship status, age, sexual orientation, gender identity, marital status, uniform service member status, genetic information, disability, or any other protected status, in accordance with all applicable federal, state, and local laws. This practice extends to all aspects of our employment practices, including but not limited to, recruiting, hiring, firing, promoting, transferring, compensation, benefits, training, leaves of absence, and other terms and conditions of employment.
Job Summary
Start Date
As soon as possible
Employment Term and Type
Regular, Full Time
Required Experience
Open
Email this Job to Yourself or a Friend