Are you a self-starting office professional with a sharp eye for detail? Do you enjoy working with a diverse and inclusive team dedicated to providing outstanding customer service? And, do you thrive in a dynamic environment that values employee learning and growth? If this sounds like you, the role of Office Assistant 3 at the Department of Retirement Systems may be the perfect opportunity for you!

Applications submitted prior to June 23, 2024, will get first consideration. The hiring manager reserves the right to make a hiring decision at any time during the recruitment process.

Working in a professional office environment, you will independently review documents and forms, such as direct deposit and federal withholding forms, enrollment and service retirement applications, etc., submitted by our members for completeness and compliance with Washington State rules. You will determine next steps and explain actions necessary to achieve compliance and accurately process submitted documents.

You will also provide imaging services for DRS by prepping, scanning, indexing, and performing quality assurance of all incoming mail and internally created paperwork. You will visually identify and compare documents to a pre-authorized list of agency forms to determine type, then index them based on your independent determination. You will research DRS member information to resolve internal customer issues or to find missing or archived folders.

Additionally, you will maintain the inventory of forms/publications and submit orders when the inventory is low. You will compile forms, create labels, and make retirement packets to be mailed to members. You will also monitor the Office Support and Print Request inboxes daily and respond.

Please note - Salary range posted includes 3% Cost of Living increase and is in effect starting on July 1, 2024.

Qualifications For This Position Include:

• Proven experience providing effective, accurate and professional clerical and/or office support in a professional setting. This experience is typically gained from a minimum of two (2) years of full-time professional work experience;
• Demonstrated ability to communicate processes, procedures and other authoritative information to others in a clear and understandable manner;
• Demonstrated proficiency with Microsoft Outlook, Word and Excel (version 2016 or newer);
• Demonstrated ability to read, understand and follow written policies and procedures;
• Demonstrated ability to utilize multiple computer applications simultaneously; and
• Demonstrated proficiency in the following competency areas:

Interested applicants who meet the qualifications and competencies in this announcement are encouraged to apply for this opportunity. Be sure to complete all sections of the electronic application and answer all supplemental questions. Resumes will not be accepted in lieu of completing the work history section of the application template. Applications with comments "see attachments" will be considered incomplete. Only those applicants whose background and experience most closely matches the desirable qualifications and competencies of this position will be considered for this opportunity.

Please attach the following to your online application:

• A cover letter clearly describing how your knowledge, skills and abilities align with the job duties and qualifications of this position;
• A chronological resume outlining your experience to-date.

• If you are the preferred candidate for this position, a professional reference from your current or most recent supervisor will be required;
• Candidates who are current or recent state employees, we will also review the personnel file as part of our process;
• A job offer is contingent upon completion of a background check that includes a criminal record review;
• Candidates who are offered a job with DRS must possess work authorization that does not require sponsorship by the employer for a visa now or in the future;
• DRS complies with the employment eligibility verification requirements of the federal employment eligibility verification form, I-9. The selected candidate must be able to provide proof of identity and eligibility to work in the United States consistent with the requirements of that form on the first day of employment.