Acara Solutions has a great opportunity as an Infrastructure Analyst IV for our client in Buffalo, NY.

Pay: $50/hour

Temporary position with an ending date 12/30/2024

• Respond to and resolve to help desk escalations based on outcome of previous incidents.
• Create trending information of system issues to supports efforts to address identified issues from the analysis.
• Create and document procedures for work order and request-based tasks.
• Respond to and resolve identified technical incidents requiring advanced problem-solving; analyze and isolate the issues.
• Use advanced diagnostic tools to troubleshoot issues.
• Complete systems maintenance activities following Standard Operating Procedures (SOP), such as patching, health checks, operating system updates, validating changes and maintaining operational and configuration standards.
• Research options when anomalies occur; identify recommendations to address them and review with senior staff Schedule maintenance changes to reduce operational risk.
• Participate in project work in cross-functional teams; lead technical team within a project and provide input to design efforts.
• Provide coaching to less experienced staff on processes and technologies.
• Complete evening responsibilities as scheduled.
• Initiate, create and document procedures for maintenance tasks and other needs to serve as a reference source.
• Identify opportunities to automate or improve SOP and maintenance tasks to improve efficiency.
• Understand and adhere to the Company's risk and regulatory standards, policies, and controls in accordance with the Company's Risk Appetite.
• Identify risk-related issues needing escalation to management.
• Promote an environment that supports diversity and reflects the company's brand.
• Maintain the company's internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
• Complete other related duties as assigned.

• Minimum of 8 years higher education and/or work experience.
• Prior experience reading and digesting technical information.
• Detail-oriented with strong written and verbal communication skills.
• Prior experience communicating technical information within a team and to immediate manager.
• Strong customer focus, including ability to manage customer needs and multiple work priorities.
  

Preferred Skills / Qualifications:

• Bachelor's degree in technology-related field
• Minimum of 7 years higher education and/or work experience
• Certifications or special training in related technologies