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This position may have a signing bonus available a member of the Recruitment Team will confirm eligibility during the interview process.

At UMass Memorial Health, everyone is a caregiver - regardless of their title or responsibilities. Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health system of Central Massachusetts, and a place where we can help you build the career you deserve. We are more than 16,000 employees, working together as one health system in a relentless pursuit of healing for our patients, community and each other. And everyone, in their own unique way, plays an important part, every day.

We are seeking a highly experienced and motivated Director of Behavioral Health Operations to join our team. As the Director, you will act as the operational leader under the direction of the Vice President of Behavioral Health, to develop and implement both short and long-term strategies and tactics to promote excellence in program operations and outcomes. This is a leadership role that requires strong strategic thinking, excellent communication skills, and the ability to drive operational efficiency and effectiveness.

The Director of Behavioral Health Operations is responsible for the operations of the UMass Memorial Health-Harrington's Behavioral Health continuum of services. These services range from two inpatient psychiatric units to various adult and pediatric outpatient clinics, dual-diagnosis clinics, partial hospital programs, psychiatric emergency services, an opioid treatment program and addiction urgent care, and interventional psychiatry. The Operations Director will work closely with Clinical Leaders to ensure that the day-to-day operations of the outpatient and inpatient programs, as well as oversee the Operational Manager who supervises administrative support staff, central intake, prior authorizations and denials, and facilities.

• Work with leaders of the behavioral health programs to create dashboards to track key metrics of success including staff productivity, quality, volume, recruitment, and retention.

• Create quality plan and tracking for department, coordinate preparation for The Joint Commission accreditation, and work with program leaders on licensing
• Monitors budget to support operational goals, growth, and flexible staffing model.
• Work with leadership on new program development and enhancement with an understanding of return on investment
• Works with leaders to ensure optimal productivity, revenue capture and a process to review on an ongoing basis.
• Oversee facility needs and planning
• Coordination with IT, electronic health record (Epic), and Workday staff to address departmental issues, modifications, and improvements
• Coordinates the departmental compliance/utilization review process.
• Creates operational efficiencies by integrating behavioral health services and processes within broader behavioral health continuum and throughout the organization, when applicable
• Works with the program leaders to ensure policies and procedures to meet all regulatory requirements.
• Works closely with Revenue Integrity and Billing teams to ensure programs are billed optimally and are contractually compliant.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

We're striving to make respect a part of everything we do at UMass Memorial Health - for our patients, our community and each other. Our six Standards of Respect are: Acknowledge, Listen, Communicate, Be Responsive, Be a Team Player and Be Kind. If you share these Standards of Respect, we hope you will join our team and help us make respect our standard for everyone, every day.

As an equal opportunity and affirmative action employer, UMass Memorial Health recognizes the power of a diverse community and encourages applications from individuals with varied experiences, perspectives and backgrounds. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, protected veteran status or other status protected by law.

If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at talentacquisition@umassmemorial.org. We will make every effort to respond to your request for disability assistance as soon as possible.