The Opportunity

The Academic Advisor I, USNCC position serves as a dedicated student advisor under the United States Naval Community College agreement with ERAU to offer associate degrees within the College of Aviation. The advisor will counsel students with academic advisement concerning degree curriculums, academic regulations, procedures, policies, interpretation of the Official Advising Report, program changes, transfer credit, advanced standing, and graduation requirements. Academic Advisors are responsible for monitoring student progress from the time of admission throughout graduation and during specific academic terms to provide guidance and assistance to students if they are having any issues. Develops personalized degree plans to counsel and assist students with registration and to ensure student persistence. Serves as the liaison between the student and the Financial Aid Office, Military and Veteran Affairs, the Bookstore, Student Financial Services, the Registrar, and numerous other departments. Academic Advisors are expected to promote institutional aid initiatives and scholarships available to eligible students. Responsible for proactively communicating with students via phone, email, text/chat, and virtual meetings. Advisors will promote student/advisor appointments and student engagement at every opportunity.

The USNCC advisor will collaborate with USNCC Success Coaches to ensure student success and support retention. The advisor will coordinate any necessary updates required with the ERAU, USNCC Program Manager, and WW Advising Leadership.

The position requires independent judgment and decision-making and the utilization of resources in the assessment and resolution of student issues. Collects research and data on student trends about retention and academic success. Conducts detailed analyses of student academic records. Assists with coverage of student files when needed due to extended advisor personal leave. Advisors are expected to communicate with students proactively via phone, email, text/chat, and virtual meetings to promote student retention and maintain a high level of customer service.

Please note that this position is located at our Worldwide Headquarters in Daytona Beach, FL and is not remote or hybrid.

Required skills, knowledge, and abilities:

• Analytical skills and technical expertise with Microsoft operating systems including Excel, PowerPoint, Word, Outlook/email, and Internet end-user applications. Excellent verbal and written communication skills with the ability to communicate with all levels of staff, students, and faculty.
• Provide excellent customer service to students, co-workers, staff, faculty, and other constituents.
• Maintain cooperative working relationships with supervisor/manager, and other staff members at all times.
• Good organizational skills.
• Comfortability with proactive and frequent contact with students and other stakeholders via phone, email, text/chat, and virtual meetings.
• Ability to recognize and deal with priorities; recognize and perform duties not directly assigned; assist others as needed.
• Ability to learn new things and keep up with the pace of changing technology.
• Ability to investigate, problem-solve, and take corrective action.
• Maintain a positive and professional image.
• Tactfully handle difficult situations and maintain composure under pressure.
• Seek guidance and direction as necessary for the performance of duties.
• Ability to use good judgment and make informed decisions.

Preferred skills, knowledge, and abilities:

• Those who have served or worked on behalf of the U.S. military, as well as those in close relation to a U.S. service member may possess a level of insight and understanding for U.S. military processes and procedures that are highly desired for this role.

About Embry-Riddle Aeronautical University

At Embry-Riddle, we take pride in our position as the world's largest and most comprehensive university dedicated to aviation and aerospace. Located in Daytona Beach, Florida, and Prescott, Arizona, our esteemed residential campuses offer a prestigious educational experience. However, our commitment to education knows no borders as our Worldwide campus expands our reach globally, providing a world-class education online and at approximately 110 locations across the United States, Asia, Europe, and Central and South America. This breadth of reach ensures that students can access our exceptional programs without geographical limitations.

With a history spanning nearly a century, we have continually adapted to the dynamic needs of the industries we support. In the Academic Year 2022-23, we welcomed over 11,100 students to our residential campuses and over 19,000 students at our worldwide campus.

Join our global community and embark on a journey of academic excellence and limitless possibilities. Employees working more than 30 hours a week can enjoy medical, dental and vision benefits, an amazing retirement plan with immediate vesting that includes a 6% gift and up to 4% match, free tuition for employees and their immediate family members, and a generous personal leave program. To find out more about our benefits and why ERAU has been named a "Great College to Work For" for 13 consecutive years, visit our careers page.