1. Provide general assistance to users on the use of service purchase orders, identifying them, communicating and resolving problems both with users and vendors. 2. Assist users with proper procedure to return goods and processes the appropriate credits to user accounts. 3. Liaison and communicate effectively with Accounts Payable, Supply Chain, vendors, other internal and external parties, maintaining positive stakeholder relationships. 4. Provide user training and support specific to Infor and the Supply Chain team. 5. Identify and maintain vendor relationships as it relates to invoices, where they are routed and processed and reroute invoices not properly routed to Accounts Payable; working with vendors to resolve issues. 6. Monitor and resolve problems with invoices received but not input into Infor (RNI) and invoices not received (INR) by communicating and working with appropriate departments as needed. 7. Research and resolve open purchase orders. 8. Troubleshooting Electronic Data Interface (EDI) related issues to include Global Health Exchange (GHX) related problems. 9. Provides general administration and administrative support. 10. Perform all other related duties as assigned. |