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EnrollmentRepresentative II
Columbia, SC
Job Description
Job Title: Enrollment Representative II
Location: Columbia, SC 29229
Duration: 3 Months assignment (temp to perm possibly)
Shift Timing: Monday-Fridday 7:45 am - 4:15 pm / 8:00 am - 4:30 pm
Pay rate is $16/hr.
Responsibilities:
Required Work Experience: 2 years of customer service, administration/clerical support or a combination of the two. 1 year of experience in a membership/billing/accounts area (may be concurrent).
Preferred Specialized Training: Office technology or secretarial science.
Languages: English
SPECTRAFORCE is an equal opportunity employer and does not discriminate against any employee or applicant for employment because of race, religion, color, sex, national origin, age, sexual orientation, gender identity, genetic information, disability or veteran status, or any other category protected by applicable federal, state, or local laws. Please contact Human Resources at nahr@spectraforce.com if you require reasonable accommodation.
Location: Columbia, SC 29229
Duration: 3 Months assignment (temp to perm possibly)
Shift Timing: Monday-Fridday 7:45 am - 4:15 pm / 8:00 am - 4:30 pm
Pay rate is $16/hr.
Responsibilities:
- Responsible for daily workflow activities to include the following membership/enrollment activities: processing of applications for new enrollments, terminations/cancellations, changes, renewals, database updates, and/or monthly billings.
- 50% Receives and logs subscriber and member enrollment applications to the system. Processes/keys complex applications including new enrollments, terminations/cancellations, changes, and renewals. Updates all electronic enrollment files. Works edit/error reports generated from membership transactions.
- 15% Works with multiple operational areas to ensure relevant/appropriate group structure, status, benefits, and/or billing. May prepare and issue contracts, benefit books, and standard and custom id cards.
- 15% Responds to and resolves customer inquiries. Contacts plan administrators and internal and external customers to resolve issues/problems.
- 10% Trains new staff and updates/maintains accurate desk procedures. Assists with problem resolution.
- 10% Coordinates monthly billing and preparations of monthly invoices. May print, register, and mail monthly bills.,
Required Work Experience: 2 years of customer service, administration/clerical support or a combination of the two. 1 year of experience in a membership/billing/accounts area (may be concurrent).
Preferred Specialized Training: Office technology or secretarial science.
Languages: English
SPECTRAFORCE is an equal opportunity employer and does not discriminate against any employee or applicant for employment because of race, religion, color, sex, national origin, age, sexual orientation, gender identity, genetic information, disability or veteran status, or any other category protected by applicable federal, state, or local laws. Please contact Human Resources at nahr@spectraforce.com if you require reasonable accommodation.
Job Summary
Company
Start Date
As soon as possible
Employment Term and Type
Regular, Full Time
Salary and Benefits
$16/hr.
Required Education
High School or Equivalent
Required Experience
2+ years
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