Your candidacy is currently being considered for a requisition for an Alight Inc group company. As you may be aware, Alight has announced intent to divest its Payroll & Professional Services business to HIG Capital. After the transaction closes, this position will be aligned to the new Payroll & Professional Services owned by HIG Capital ('Divested Group'). By applying for this position which will be with the Divested Group company, you understand and agree to the information you submitted for your application with Alight being shared with the Divested Group company. In addition, if you are made an offer of employment, it will be contingent on your undergoing and successfully completing a background check consistent with the Divested Group company employment policies.

Tax Filing Senior Delivery Analyst

Job Description

Oversee daily administration of tax filings for assigned legal entities including distributions of tax remittances according to tax jurisdiction guidelines. Manage client delivery across Tax filing Shared Services and work to mitigate escalations. Respond to Client and Client Team inquiries.

As Tax Filing Senior Analyst duties include, but are not limited to, the following:

• First point of contact in Tax Filing for clients and client teams

• Liaison with Client and Payroll Client teams - for items including but not limited to - (1) coordination of amended returns for W-2Cs, (2) for questions on notices that need research from Payroll, (3) Payroll schedule and calendar, (4) interface file submission

• Facilitate client meetings

• Educate clients and provide subject matter expertise for payroll tax filing

• Mentor and support colleagues

• Manage Tax Filing suppliers, as appropriate, to support accurate and timely delivery.

• Approve checklists - work checklist queue

• Coordinate testing for updated interfaces

• Variance analysis control point when issue needs escalation or analysis

• Review EFT setup to make sure all deposits set up for EFT payment where possible

• Monitor and communicate "Applied for" statuses to the client.

• Communicate penalty and interest report to clients

• Respond timely to inquiries from Client/Payroll teams - represent TFSS in meetings

• Support and provide timely research on compliance and regulatory issues. Escalates when additional support is needed.

• Monitor metrics and be responsible for identification of process or other issues and provide suggested resolution to management

• Recognize need for process improvement and communicate to management; Support any process improvements/changes

• Coordinate and/or provide needed training for new associates or processes

• Respond to client communications and escalate to Operations Service Manager when needed

• Meet periodically with Operation Services Manager and report metrics and any delivery issues

• Support implementation of new clients

• Support and oversee delivery operations, including Tax Filing suppliers.

• Compile, report and analyze metrics

• Ability to problem solve and using tax knowledge and experience

Education and Experience

• Demonstrated strong verbal & written communication skills required

• 2+ Years of Payroll Tax Filing experience

• 2+ Years Client interaction management

• Proficient in Excel, i.e. pivot tables, vlook-ups, macro development, etc

• 2+ years' experience with tax filing software required

• Master Tax experience desired

• ADP Smart Compliance experience desired

Flexible Working
So that you can be your best at work and home, we consider flexible working arrangements wherever possible.

Benefits
We offer programs and plans for a healthy mind, body, wallet and life because it's important our benefits care for the whole person. Options include a variety of health coverage options, wellbeing and support programs, retirement, vacation and sick leave, maternity, paternity & adoption leave, continuing education and training as well as a number of voluntary benefit options.

Our commitment to Diversity and Inclusion
We celebrate differences and believe in fostering an environment where everyone feels valued, respected, and supported. We know that diverse teams are stronger, more innovative, and more successful.

We welcome and embrace all individuals, regardless of their background, and are dedicated to creating a culture that enables every employee to thrive. Join us in building a brighter, more inclusive future.

Diversity Policy Statement
We are an Equal Employment Opportunity employer and does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state or local law. In addition, we take affirmative action to employ and advance in the employment of qualified minorities, women, disabled persons, disabled veterans and other covered veterans.

We provide reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities and sincerely held religious beliefs, practices and observances, unless doing so would result in undue hardship. Applicants for employment may request a reasonable accommodation/modification by contacting his/her recruiter.