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Senior Technical Program Manager
Irving, TX
Job Description
OverviewThe strategic Platform and Customer Team (PACT) aims to integrate the functions of customer engagement and platform improvement into a centralized team. The team focuses on developing engineering relationships with critical customers through engagement and hands-on technical assistance, while also driving platform enhancements based on customer-reported issues (CRIs). The goal is to improve the resiliency, stability, scalability, elasticity, performance, and supportability of the platform for critical workloads.As a Senior Technical Program Manager you will engage with customers, acting as their General Contractor across Azure Core, and becoming their engineering point of contact. You'll have the opportunity to lead technical architecture discussions with customers with the support of PACT and service owner developers. You will be responsible for both the customer engineering relationship and executive communication with Azure Core leadership.This opportunity will allow you to engage directly with our most strategic customers, work with executives both from customers and Microsoft and grow the depth of your Azure technical acumen. This is a flexible work opportunity that allows for up to 100% remote work. Up to 25% of travel may be required.Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
ResponsibilitiesLead technical discussions with customers, partnering with PACT developers and service teams. Own the customer relationship from an Azure Core standpoint, including managing customer's expectations, as well as identifying risks and proposing data-based mitigations.Generate a joint roadmaps for both Microsoft and customer engineering teams, track progress, develop staging and implementation plan and manage overall governance of customer engagements.Triage incoming requests for code with/deploy with engagements for their customers, defining scope, entry and exit criteria. Work with PACT Dev LT to determine if there is developer bandwidth for specific code with/deploy with engagements.Prepare content for executive syncs between PACT customers and Azure Core LT executive sponsors. For major customer commitments, communicate and track go/no go decision with Azure Core XLT.Drive continuous improvements to the platform by tracking CRIs, identifying patterns across customers and prioritizing requirements from different engagements. Partner with other teams to track relevant performance metrics.Other Embody our Culture & Values
ResponsibilitiesLead technical discussions with customers, partnering with PACT developers and service teams. Own the customer relationship from an Azure Core standpoint, including managing customer's expectations, as well as identifying risks and proposing data-based mitigations.Generate a joint roadmaps for both Microsoft and customer engineering teams, track progress, develop staging and implementation plan and manage overall governance of customer engagements.Triage incoming requests for code with/deploy with engagements for their customers, defining scope, entry and exit criteria. Work with PACT Dev LT to determine if there is developer bandwidth for specific code with/deploy with engagements.Prepare content for executive syncs between PACT customers and Azure Core LT executive sponsors. For major customer commitments, communicate and track go/no go decision with Azure Core XLT.Drive continuous improvements to the platform by tracking CRIs, identifying patterns across customers and prioritizing requirements from different engagements. Partner with other teams to track relevant performance metrics.Other Embody our Culture & Values
Job Summary
Company
Start Date
As soon as possible
Employment Term and Type
Regular, Full Time
Required Experience
Open
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