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Delivery Management Manager
Reston, VA
Job Description
OverviewWe are looking to hire a Delivery Management Manager to join Microsoft Federal. Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. Growth mindset encourages each of us to lean in and learn what matters most to our customers, to create the foundational knowledge that enables us to make customer-first decisions in everything we do. In doing so, we create life-changing innovations that impact billions of lives around the world. You can help us achieve our mission. The Microsoft Federal organization was established to address the unique mission, legal/regulatory requirements, and procurement rules and processes of the United States Government (USG). Microsoft Federal is committed to ensuring its resources - including appropriately qualified, experienced, and certified personnel (with necessary security clearances or otherwise) are available as needed to meet USG evolving needs. To that end, Microsoft embraces, as a mission-critical philosophy, flexibility in the recruiting, hiring, and workforce assignment of Microsoft Federal personnel. Microsoft Federal personnel can expect to serve in various roles in the Microsoft Federal organization during the course of their career to meet evolving USG needs, regardless of segment - Civilian, Defense, or intelligence community. Microsoft Industry Solutions hosts strategic sellers, industry and security experts, elite engineers, world-class data scientists and architects, consultants, and delivery specialists. Together with our partners, we help Microsoft Federal Civilian's most strategic customers to address their specific challenges and provide comprehensive and industry-specific solutions that meet their unique needs.Our organization is at the forefront of innovation, driving value across the entirety of the customers' digital and Artificial Intelligence (AI) transformation journey through repeatable and customized cutting-edge solutions powered by Microsoft Cloud and AI.The Delivery Management Manager is a customer facing role responsible for leading a team of consulting professionals with deep Industry and Solution Area expertise. You will be responsible for maintaining effective customer relationships within your assigned accounts and creating an organization that is accountable to our customers for the development, execution, and governance of transformational solutions. Using your leadership skills, consulting delivery expertise and cross-industry solutions acumen, you will work directly with targeted customers. As a delivery manager, you will coach and direct individual contributors including, program directors, consultants, and project managers and technical feature teams, inspiring performance, customer centricity, and developing the organizational capabilities necessary for you and your team to sustain long term trusted relationships with our customers.
ResponsibilitiesPeople ManagementManagers deliver success through empowerment and accountability by modeling, coaching, and caring.Model - Live our culture; Embody our values; Practice our leadership principles.Coach - Define team objectives and outcomes; Enable success across boundaries; Help the team adapt and learn.Care - Attract and retain great people; Know each individual's capabilities and aspirations; Invest in the growth of others.Create a account-wide culture of Industry oriented delivery, developing organizational knowledge and skillsets that drive delivery efficiencies and innovate opportunities based on industry trends, delivery success and the application of Intellectual Property (IP).o Lead and develop teams to deliver transformational consulting engagements in the context of a specific industry/ solution area. o Collaborates across Microsoft organizational boundaries and within partner communities to fully integrate Industry assets to maximize customer business value and outcomes. o Partner with leaders in your Area, Region, and across Industry Solutions Delivery organizational boundaries to ensure overall customer satisfaction and business outcomes. o Durable Account Management: For assigned accounts, demonstrates leadership and full accountability for portfolio, account, customer relationship, and financial management in presales and delivery People/Hiring o Practice Building: As a leader of a service delivery practice, the Solution Area Practice Leader is responsible for building the organizational capability necessary to compete in the marketplace, creating effective customer experiences, and exemplifying Microsoft Leadership Principles, inclusivity, and collaboration.Delivery Governance o Delivery Excellence: This role drives practice-wide continuous improvement rigor to increase organizational maturity and sets a high bar for delivery quality and architectural excellence. Resource orchestration, resource management, problem-solving across organizational boundaries, and mitigating risk are key Delivery Excellence responsibilities for this role. Business Management o Strategy: This role is accountable for executing against the business strategy within their assigned accounts. This includes establishing the necessary business rhythms and controls to achieve consumption, revenue, and operational targets. o Business Management accountability (Consumption, Revenue, Profitability, Delivery Health, Backlog, Resource Mix, Practice Utilization etc.) OtherEmbody our culture and values
ResponsibilitiesPeople ManagementManagers deliver success through empowerment and accountability by modeling, coaching, and caring.Model - Live our culture; Embody our values; Practice our leadership principles.Coach - Define team objectives and outcomes; Enable success across boundaries; Help the team adapt and learn.Care - Attract and retain great people; Know each individual's capabilities and aspirations; Invest in the growth of others.Create a account-wide culture of Industry oriented delivery, developing organizational knowledge and skillsets that drive delivery efficiencies and innovate opportunities based on industry trends, delivery success and the application of Intellectual Property (IP).o Lead and develop teams to deliver transformational consulting engagements in the context of a specific industry/ solution area. o Collaborates across Microsoft organizational boundaries and within partner communities to fully integrate Industry assets to maximize customer business value and outcomes. o Partner with leaders in your Area, Region, and across Industry Solutions Delivery organizational boundaries to ensure overall customer satisfaction and business outcomes. o Durable Account Management: For assigned accounts, demonstrates leadership and full accountability for portfolio, account, customer relationship, and financial management in presales and delivery People/Hiring o Practice Building: As a leader of a service delivery practice, the Solution Area Practice Leader is responsible for building the organizational capability necessary to compete in the marketplace, creating effective customer experiences, and exemplifying Microsoft Leadership Principles, inclusivity, and collaboration.Delivery Governance o Delivery Excellence: This role drives practice-wide continuous improvement rigor to increase organizational maturity and sets a high bar for delivery quality and architectural excellence. Resource orchestration, resource management, problem-solving across organizational boundaries, and mitigating risk are key Delivery Excellence responsibilities for this role. Business Management o Strategy: This role is accountable for executing against the business strategy within their assigned accounts. This includes establishing the necessary business rhythms and controls to achieve consumption, revenue, and operational targets. o Business Management accountability (Consumption, Revenue, Profitability, Delivery Health, Backlog, Resource Mix, Practice Utilization etc.) OtherEmbody our culture and values
Job Summary
Company
Start Date
As soon as possible
Employment Term and Type
Regular, Full Time
Required Experience
Open
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