Primary Duties

* Develops, coordinates and manages operational and administrative activities for the efficient operation of the Transportation Department, including implementing strategic plans and providing assistance on rate quotations and contracts

* Analyzes reports and conducts statistical surveys in order evaluate performance and to secure information for recommending appropriate solutions to problems

* Manages transportation personnel including, but not limited to, on-boarding, performance appraisals, coaching and mentoring

* Interprets financial data and uses this to improve profitability and/or find accounting discrepancies

* Achieves the highest levels of customer satisfaction by communicating frequently with customers and following up on customer concerns and requests

* Interacts with all transportation supporting teams and drives resolution on outstanding issues with department leads

* Hires, trains, and mentors transportation operations staff (coordinators and planners) to support business needs

* Establishes a quality onboarding process that hits planned rollouts and supports the onboarding of transportation solutions for new customers, including process design, TMS enrollment, user training, and operation and accounting process implementation

* Executes implementation processes and project plans for new work requests and implementations for existing accounts as well as new account startups in coordination with all departments, ensuring that new implementations meet or exceed customer required service goals and expectations outlined in the value proposition and scope of work, as well as the company's financial goals per the pro forma

* Reviews startup costs and makes changes/recommendations to maintain and enhance profitability during the startup phase

* Coordinates internal and external communications for new accounts; provides updates to the customer and internal stakeholders

* Accountable for achieving the highest levels of customer satisfaction by communicating frequently with new customers and following up on customer concerns and requests

* Interacts with all transportation supporting teams and drives resolution on outstanding issues with department leads; interacts with transportation account managers to discuss any account issues and address any improvements needed on individual accounts

Other Duties

* As required and assigned

Minimum Requirements

Experience

* Minimum 5 years related experience; or an equivalent combination of education and experience

* Travel 10% of the time may be required

* Experience with budgeting and forecasting

* PC literate to include Microsoft Office products such as Word, Excel and Outlook

Essential Skills

* Ability to read and write reports, business correspondence, and procedure manuals

* Ability to effectively present information and respond to questions from groups of managers, customers, and co-workers

* Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists

* Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form

Environment

While performing the duties of this job, the employee frequently is required to sit, reach with hands and arms, and talk. The employee is regularly required to use hands to finger, handle, or feel. The employee must occasionally lift and/or move up to 15 pounds. The employee is regularly exposed to ambient lighting and temperate climate conditions.

Disclaimer

1. The following statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

2. Job Duties as documented in this job description are considered "Essential Functions" and have been created by the standards of the Equal Employment Opportunity Commission (EEOC). The standards of the Americans with Disabilities Act (1990) require that employees be able to perform "Essential Functions" of the job with or without reasonable accommodation. Reasonable accommodations may be made to enable individuals with disabilities to perform the "Essential Functions".