Location: Jacksonville, FL - Hybrid (3 days in the office, 2 days WFH)

Schedule: Monday-Friday 9AM-6PM
Salary: $18/hr - $22/hr

What work will you perform?

Provide support, training, and assistance to agents with the primary focus on increasing their heavy specialized customer base and revenue growth by increasing the agent's interest in marketing heavy specialized opportunities and customers. Provide the agents with service driven outlets for assistance with projects, excess freight, and revenue growth. Work with all aspects of Heavy Specialized, understand the business, and explore all opportunities for success. Monitor Heavy specialized revenue and customer base and actively communicate with all the agents. Ensure that agents and capacity understand all the rules and regulations of over-dimensional freight with safety as our number one priority.

Essential Responsibilities:

• Grow Heavy Specialized revenue by working with each agent and help sell Landstar's Heavy Specialized capacity.
• Assist agents with identifying customer heavy specialized needs.
• Identify and support agent training opportunities within assigned region.
• Establish open lines of communication with region management to explore growth opportunities and provide information.
• Prepare weekly, monthly, and quarterly reports to monitor Heavy Specialized agent revenue and customer information to be shared with region management.
• Communicate with every agent in your region daily, weekly, monthly as required by their needs, follow up on missed freight opportunities, and determine process improvements.
• Instruct and counsel Agents and Capacity who have questions about Over Dimensional.
• Instruct capacity and agents on Landstar Policies and Procedures.
• Provide customer service with support on service issues as needed.
• Make large volume of outgoing calls daily while handling incoming call volumes as well.

• Ability to travel periodically for work activities/events
• Develop working relationship and adhere to interaction protocol with the dedicated Heavy Haul Corporate Account Executive

• Develop a high level of efficiency with the Heavy Haul pricing tool
• Train agents on Heavy Haul pricing tool

Required Minimum Experience and Education:

• High School Diploma
• 1 year of customer service in an office environment

Preferred Experience and Education:

• Experience with Heavy Specialized equipment, rules, and regulations

• 1 year transportation experience

Knowledge, Skills, and Abilities:

• Excellent customer service skills
• Working knowledge of U.S. geography
• Knowledge of Microsoft Office Suite
• Excellent interpersonal and communication skills.
• Problem resolution skills.
• Ability to travel occasionally.
• Ability to acquire major credit card for travel.
• Good organizational skills and ability to multi-task.

Why work at Landstar?

Landstar is seeking hard-working and dedicated employees committed to exceeding the expectations of those we serve. We employ a highly diverse workforce and welcome employees from all cultures and backgrounds to our team.

Our workplace culture is second-to-none. Landstar provides a safe and professional work environment in which to thrive and grow. We offer competitive compensation, robust benefit plans including affordable medical plans, employer 401(k) match, paid time off, tuition assistance and much more.

If you want to be part of a top-notch transportation company with an emphasis on safety, service, teamwork, and dedication then Landstar is the place for you!

Landstar is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin or any other characteristic protected by federal, state or local laws. Landstar will provide reasonable accommodation to applicants with disabilities where appropriate. Applicants requiring reasonable accommodation for any part of the application and hiring process should send an e-mail to employment@landstar.com.

Privacy Policy

Landstar uses application information only for employment related purposes, including background investigations and regulatory compliance. Landstar will not disclose the information to any other person or entity, unless compelled by force of law. Landstar stores your application information on computers operated by Ceridian. This on-line application software is provided by Ceridian under an agreement which specifies that Ceridian will not disclose or make any use of application information stored on its secure servers.

• Landstar Transportation Logistics, 13410 Sutton Park Dr S, Jacksonville, Florida, United States of America