Availity delivers revenue cycle and related business solutions for health care professionals who want to build healthy, thriving organizations. Availity has the powerful tools, actionable insights and expansive network reach that medical businesses need to get an edge in an industry constantly redefined by change.

Reporting to the Supervisor, Operations Center the Operations Center Engineer IV will be responsible for playing a part in Availity's 24x7x365 platform support. This individual will work to monitor system health, investigate, and troubleshoot delivery failures and/or related production issues, escalate issues as needed and take part in an on-call rotation occurring approximately every 6 weeks. A major focus of this role will be to design, develop, and implement tools and automation solutions to optimize operational workflows.

Sponsorship, in any form, is not available for this position.

Location: Remote US

Why work on this team:

• Be part of a team that is focused on cross training, upskilling and sharing knowledge
• This is the "go to" team for answers on how Availity platforms are performing

What you will be doing:

• Participating in daily stand ups at 9:00am ET
• Participating in an on-call rotation approximately every 6 weeks - after onboarding/training
• Mentoring and providing technical expertise to other members of the team as well as the broader organization
• Acting as one of two senior level resources on this 7 person team
• Facilitating Availity's move from on-prem to AWS cloud
• Assist in the design, development, and maintenance of a tools to automate daily tasks
• Creative problem solving that includes investigating the root cause of technical anomalies and creating innovative solutions
• Production incident management and escalations
• Research! Availity has a large/enterprise healthcare processing platform with many technologies to become familiar/expert level in understanding and supporting
• Expect the unexpected, be prepared to multi-task to stay in front of the workflow!

Requirements:

• 3-5 years of operations experience with large-scale, high-availability distributed systems
• Proven experience in AWS cloud programming, including EC2, S3, Lambda, and CloudFormation.
• Proficiency in Linux system administration
• Scripting experience with Bash or Python
• Experience building containerized applications
• Experience administering application container environments, specifically EKS.
• SQL functional proficiency
• Excellent problem-solving skills and the ability to work well in a fast-paced, collaborative environment.
• Strong communication skills, with the ability to effectively convey technical concepts to both technical and non-technical stakeholders.
• Splunk, New Relic or other enterprise observability tool experience is a plus
• Experience with ANSI X12 standards or similar industry protocols is a plus

Availity culture and benefits:

• Availity is a certified "Great Place to Work", a "Best Workplaces for Technology Companies", a "Best Workplaces for Women" and a "Best Workplaces for Millennials"!
• Culture is important to us and there are many ways for you to make your mark here!
• We have several Diversity & Inclusion teams and various ways to engage with fellow Availity associates. "Availadies", "Beyond Black", "HOLA", "Availity Pride", "VetAvaility" a Young Professionals Group and "She Can Code IT" a group for women in tech are some of the groups you can get involved in.
• Availity is a culture of continuous learning. We have many resources and experts in our tech stack and in our industry that can help get you there too!
• We offer a competitive salary, bonus structure, generous HSA company contribution, healthcare, vision, dental benefits and a 401k match program that you can take advantage of on day one!
• We offer unlimited PTO for salaried associates + 9 paid holidays. Hourly associates start at 19 days of PTO and go up from there with all the same holiday benefits.
• Interested in wellness? We allow our associates to reimburse up to $250/year for gym memberships, participation in racing events, weight management programs, etc.
• Interested in furthering your education? We offer education reimbursement!
• Availity offers Paid Parental Leave for both moms and dads, both birth parents and adoptive parents.
• Want to work for an organization that gives back to the community? You're at the right place! Availity partners with various organizations, both locally and nationally, to raise awareness, funds and morale as our staff members volunteer their time and funds to engage the organizations campaign.

Next steps in process:

After you apply, you will receive text/email messages thanking you for applying and then you will continue to receive more text/email messages alerting you as to where you are in the recruitment process.

Interview process:

• Recruiter resume review
• Manager resume review
• Recruiter video interview
• Manager video interview
• Technical panel video interview

Availity is an equal opportunity employer and makes decisions in employment matters without regard to race, religious creed, color, age, sex, sexual orientation, gender identity, gender expression, genetic information, national origin, religion, marital status, medical condition, disability, military service, pregnancy, childbirth and related medical conditions, or any other classification protected by federal, state, and local laws and ordinances.

Availity is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

NOTICE: Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States. When required by state law or federal regulation, Availity uses I-9, Employment Eligibility Verification in conjunction with E-Verify to determine employment eligibility. Learn more about E-Verify at http://www.dhs.gov/e-verify.

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