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Omaha, NE
CONNECTIONAt Connection, our purpose is simple: we connect people with technology. From hardware—PCs, printers, servers, and more—to cutting-edge cloud, cybersecurity, and professional IT services, we design, build, and support the IT solutions that thousands of companies, schools, and government agencies rely on every day. We like to think of ourselves as the IT Department for our customers’ IT Department. Our company started out almost 40 years ago with two employees and a phone line. Today we’re a Fortune 1000 IT solutions partner operating in 174 countries around the world—still driven by that startup mentality and guided by our original purpose.
https://www.connection.com/keywords: position summary,technical,performance,continuous improvement,education & experience,skills
Full Time
$75,000.00/Yr. - $90,000.00/Yr.
- Provide technical support for applications, specifically, ERP system, using appropriate triaging measures based on company ticketing systems.
- Troubleshoot and research ERP platform issues and document solutions in company knowledge bases.
- Coordinate and escalate complex situations with ERP vendor support or internal technical staff as needed based on SOP’s.
- Create, change, and/or enhance ERP Crystal forms and business reports while working collaboratively with internal technology teams.
- Work with internal business and technical teams on testing new releases and updates to current software.
- Administer EDI documents and work with business trading and translation partners to stand up new EDI transactions, troubleshoot EDI stoppages, and coordinate testing.
- Work with analyst teams on software improvement opportunities, process testing, and documenting procedures.
- Remain current and abreast of changes made to the software and technology.
- Bachelor’s Degree or similar combination of education and experience.
- Experience providing enterprise application and technical support in a manufacturing environment is preferred.
- Thorough understanding of large enterprise platforms and integrations.
- Minimum of 3 years’ experience in providing ERP support, preferably with IQMS.
- Experience with Crystal Reports and SQL query language is preferred.
- Must be able to translate technical requirements to non-technical personnel.
- Capability to solve complex problems, utilizing strong critical thinking and problem-solving skills.
- Model a collaborative style with the ability to build partnerships.
- Maintain the utmost level of confidentiality in dealing with sensitive information.
- Detail oriented, with the ability to multi-task in a fast-paced environment.
- Ability to work variable hours and be on-call as needed.
Min
EOE/Minorities/Females/Vet/Disabled