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Client Services Associate
Seattle, WA
Job Description
The Front Desk Concierge's main duty is to provide exemplary customer service to members and building management by creating a cohesive and prosperous coworking environment. The flexible workspace provides a variety of membership types with private offices, coworking, virtual offices and meeting rooms. The Front Desk Concierge will work closely with the site team ensure they are providing exemplary customer service; the day-to-day operations are being managed and client needs are addressed in a professional and timely manner.
Job Responsibilities
Greeting and Point of Contact
Manage front desk, day users and visitor's check-in and check-out of the space in line with agreed customer welcome process
Greet people who come in for tours, track walk-ins, schedule tours, and send confirmation emails
Client Management
Assist with client needs and inquiries. Escalate issues to proper channels to ensure quick and timely resolution
Create and distribute personalized client welcome packet
Manage keycard activation and deactivation in line with key handing procedure
Floor Operations and Management
Manage common spaces throughout the day
Manage meeting room facilities available to clients and extended to local businesses and tenants
Assistance with AV setup as needed
Manage mail and package acceptance, incoming and outgoing
Assist with building operations and maintenance as needed
Attend to kitchen throughout the day, light clean up, coffee machine maintenance, unload dishwasher
Managing and ordering kitchen and office supplies as needed
Identify issues for escalation to the Center Manager and the Community Manager
Perform additional duties as required by Center Manager
Qualifications
Strong planning and organizational skills
Excellent interpersonal and communication skills
Takes initiative and anticipates needs of clients and members
Able to multi-task in a fast-paced environment, accommodating and communicating to a broad range of clientele with varied needs
Able to think quickly and efficiently when confronted with a client request
Motivated self-starter and creative problem-solver who is able to work with minimal supervision
Proactive, approachable and solution-focused
Professional demeaner and appearance
Flexible and adaptable
Punctual and consistent
Computer literacy, specifically MS Office applications and Internet
Commitment to company values
Requirements
Bachelor's degree or equivalent work experience
Hotel/catering/event sales/planning or marketing experience preferably coming from the hospitality industry with 1-3 years of experience
Demonstrates project management skills
Able to understand and work with the variety of hardware and software applications that our space depends on
Passion for the local entrepreneurial community
Interest in working independently as well as with Flex team, Property Management team, and XM corporate staff
Displays a high-level of ethics, empathy and dependability
Previous community involvement or networking experience is preferred
JLL Is an Equal Opportunity Employer JLL is committed to developing and maintaining a diverse workforce. JLL strongly believes in equal opportunity extended to all individuals in all aspects of the employment relationship, including recruitment, hiring, training, promotion, transfer, discipline, layoff, recall and termination without regard to race, color, religion, belief, creed, age, sex, pregnancy or maternity (including childbirth and related conditions), family responsibility (e.g. child care, elder care), nationality, ethnic or national origin or ancestry, citizenship, marital status, civil partner status, sexual orientation, gender identity or expression, transgender status, veteran’s status, genetic information, trade union membership, social position, political view or status as a qualified individual with a disability, protected leave status or any other protected characteristic in accordance with applicable law. The company also endeavors to make reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities unless the accommodations would impose an undue hardship on the operation of our business and ensures that employment decisions are based only on valid job requirements.
Job Responsibilities
Greeting and Point of Contact
Manage front desk, day users and visitor's check-in and check-out of the space in line with agreed customer welcome process
Greet people who come in for tours, track walk-ins, schedule tours, and send confirmation emails
Client Management
Assist with client needs and inquiries. Escalate issues to proper channels to ensure quick and timely resolution
Create and distribute personalized client welcome packet
Manage keycard activation and deactivation in line with key handing procedure
Floor Operations and Management
Manage common spaces throughout the day
Manage meeting room facilities available to clients and extended to local businesses and tenants
Assistance with AV setup as needed
Manage mail and package acceptance, incoming and outgoing
Assist with building operations and maintenance as needed
Attend to kitchen throughout the day, light clean up, coffee machine maintenance, unload dishwasher
Managing and ordering kitchen and office supplies as needed
Identify issues for escalation to the Center Manager and the Community Manager
Perform additional duties as required by Center Manager
Qualifications
Strong planning and organizational skills
Excellent interpersonal and communication skills
Takes initiative and anticipates needs of clients and members
Able to multi-task in a fast-paced environment, accommodating and communicating to a broad range of clientele with varied needs
Able to think quickly and efficiently when confronted with a client request
Motivated self-starter and creative problem-solver who is able to work with minimal supervision
Proactive, approachable and solution-focused
Professional demeaner and appearance
Flexible and adaptable
Punctual and consistent
Computer literacy, specifically MS Office applications and Internet
Commitment to company values
Requirements
Bachelor's degree or equivalent work experience
Hotel/catering/event sales/planning or marketing experience preferably coming from the hospitality industry with 1-3 years of experience
Demonstrates project management skills
Able to understand and work with the variety of hardware and software applications that our space depends on
Passion for the local entrepreneurial community
Interest in working independently as well as with Flex team, Property Management team, and XM corporate staff
Displays a high-level of ethics, empathy and dependability
Previous community involvement or networking experience is preferred
JLL Is an Equal Opportunity Employer JLL is committed to developing and maintaining a diverse workforce. JLL strongly believes in equal opportunity extended to all individuals in all aspects of the employment relationship, including recruitment, hiring, training, promotion, transfer, discipline, layoff, recall and termination without regard to race, color, religion, belief, creed, age, sex, pregnancy or maternity (including childbirth and related conditions), family responsibility (e.g. child care, elder care), nationality, ethnic or national origin or ancestry, citizenship, marital status, civil partner status, sexual orientation, gender identity or expression, transgender status, veteran’s status, genetic information, trade union membership, social position, political view or status as a qualified individual with a disability, protected leave status or any other protected characteristic in accordance with applicable law. The company also endeavors to make reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities unless the accommodations would impose an undue hardship on the operation of our business and ensures that employment decisions are based only on valid job requirements.
Job Summary
Company
Start Date
As soon as possible
Employment Term and Type
Regular, Full Time
Required Education
Bachelor's Degree
Required Experience
1 to 3 years
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