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Reporting directly to the Manager, provide direct support to patients and work independently in assigned location. Position may support various Head & Neck Clinic locations from assigned Santa Monica location including Santa Clarita, Westwood, Santa Monica, Thousand Oaks, Torrance, and others. Major duties include but are not limited to: acting as a liaison for the patients by assisting them in accessing service within the health system, facilitating communication with referring physicians, obtaining authorizations, scheduling surgeries, referring patients to appropriate resources and providing follow-up; providing support to the patient to ensure an excellent patient experience. On site attendance required.
Salary Range: $28.23 - $40.44 Hourly
Required:
Skill in setting priorities which accurately reflect the relative importance of job responsibilities
Ability to establish and maintain and productive working relationships with faculty, staff, administration and patients from various social, cultural and economic backgrounds.
Ability to creatively integrate competing demands into a productive working environment
Excellent written and verbal communications skills
Ability to interact diplomatically and sympathetically, in a cheerful manger, with proper etiquette and professionalism
Ability to use health system computer systems, and utilizethe various resources and tools effectively
Ability to obtain authorizations in a timely manner
Ability to schedule surgeries accurately in a timely manner
Ability to work occasional overtime
Ability to have flexibility in work schedules and locations as needed
- Experience
working in a surgical clinic
Previous working knowledge of patient related policies and procedures as well as a thorough understanding of the University system and it services and programs.
University of California is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age or protected veteran status. For the complete University of California nondiscrimination and affirmative action policy, see: UC Nondiscrimination & Affirmative Action Policy.