POSITION: Communications Manager

Summary:

At Cambridge Savings Bank, our purpose is to have a positive impact on our customers, employees, and community's financial well-being. We are committed to exceeding expectations and having a strong commitment to diversity and inclusion. As a Communications Manager, you will lead both internal and external communications strategies for the organization. You will serve as a trusted advisor to the CEO, translating their vision, values, and priorities into impactful communication strategies, as well as embodying the voice and persona of the CEO and other C-level executives as needed, ensuring consistency and authenticity in all communications. Your primary objective will be to ensure consistent and effective messaging across all channels, fostering engagement and alignment with company goals and values, and brand voice.

Key Result Areas:

• Develop and implement comprehensive communication strategies that align with organizational objectives and values.
• Collaborate closely with the CEO to develop and refine key messages, speeches, presentations, and other communication materials for internal and external audiences.
• Craft compelling narratives and storytelling elements that effectively convey the CEO's leadership style, values, and strategic direction.
• Manage the CEO's communication channels, including speeches, blog posts, social media updates, and email newsletters, to maintain a consistent and authentic voice across all platforms.
• Manage the direction of all internal communication channels, including intranet, memos, and town hall meetings, to ensure employees are informed, engaged, and aligned with company initiatives - having dotted line oversight to additional resources for execution of messaging.
• Create compelling content for various internal communication platforms, such as email, newsletters, and other employee communications to enhance employee understanding of messaging, strategic direction, and culture.
• Collaborate with department heads and key stakeholders to identify communication needs and opportunities, providing strategic counsel and support as needed.
• Lead crisis communication efforts by developing protocols, messaging, and communication plans to address internal and external stakeholders during emergencies or sensitive situations.
• Oversee the organization's external communication channels, including press releases, social media, website content, and public relations activities, to enhance brand visibility and reputation.
• Cultivate relationships with PR firm, COI's, media contacts, and industry influencers to secure positive coverage and manage reputation risks effectively.
• Monitor and analyze communication metrics to evaluate the effectiveness of communication initiatives and make data-driven recommendations for improvement.
• Stay abreast of industry trends, best practices, and emerging technologies in communications to continuously enhance communication strategies and tactics.

Qualifications:

• Bachelor's degree in Communications, Public Relations, Marketing, or related field; Master's degree preferred.
• Proven experience (8+ years) in a communications role, with demonstrated success in developing and executing comprehensive communication strategies.
• Exceptional writing and storytelling skills, with the ability to capture the CEO's voice and tone effectively, and craft clear, concise, and compelling messages for various audiences and channels.
• Strong interpersonal skills, with the ability to build trust and rapport with senior executives, colleagues, and external stakeholders.
• Strategic thinker with a deep understanding of business dynamics, industry trends, and stakeholder perceptions.
• Ability to thrive in a fast-paced, dynamic environment, with a flexible and adaptable approach to changing priorities and deadlines.
• Proficiency in digital communication tools and platforms, including social media management systems, content management systems, and analytics tools.
• Experience in crisis communication management, reputation management, and media relations.
• Strong interpersonal skills, with the ability to build relationships and collaborate effectively with colleagues at all levels of the organization.
• High level of professionalism, integrity, and discretion when handling sensitive and confidential information.

The above description covers the most significant major responsibilities but does not exclude other occasional responsibilities and accountabilities the inclusion of which would be in conformity with the major purpose of this job.

Location:

Hybrid/Waltham, Massachusetts

About Cambridge Savings Bank:

Cambridge Savings Bank is a full-service banking institution with over $6 billion in assets. As a mutual bank, CSB is committed to improving the quality of life of our employees, customers, and the communities we serve. One of the oldest and largest community banks in Massachusetts, Cambridge Savings Bank offers a full line of individual and business banking services across a robust Massachusetts-based branch network and through digital banking solutions for commercial, small business and consumer customers. In March 2023, Kroll Bond Rating Agency affirmed CSB's investment-grade rating, reinforcing the bank's position as a reliable business lender. To learn more about how CSB can meet your needs, visit us at cambridgesavings.com, or better yet, come meet us to help you make the most out of your banking relationship. Member FDIC. Equal Housing Lender. NMLS # 543370

Cambridge Savings Bank is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. We are a VEVRAA Federal Contractor.

#LI-Hybrid