In alignment with Gift of Life Michigan's core purpose and core values, the Quality Improvement Specialist is responsible for leading and administering Gift of Life's electronic Quality Management System (QMS, currently Q-Pulse). This includes managing various modules and workflows, conducting system maintenance, and managing document reviews, which includes facilitating document training. Additionally, this position requires maintaining Q-Pulse resources and facilitating staff training.

The following job duties and responsibilities are stated in broad terms and not intended to be inclusive. Those in bold are essential duties of the position:

• Assume direct responsibility for leading and maintaining the QMS to ensure compliance with federal, state, accreditation and other third party legal and regulatory requirements and standards.
• Serve as the subject matter expert of the electronic QMS. Responsible for all administration and maintenance functions related to all Modules used by Gift of Life (i.e., Assets, Audits, Documents, People, Supplier, Training, Incident, Reporting Forms and Administration Modules).
  • Create, edit and/or compile reports, records, checklists, managed lists, templates, and workflows.
  • Manage user accounts, preferences, and security groups. Responsible for creating new users, disabling users, credentialing, and configuration management.
  • Maintain and manage document records and approval templates.
  • Support document workflows (i.e., creation, revision and archival) of controlled documents.
  • Administer document trainings, which includes the verification of related departments relevant to the required training. Complete training records and facilitate training with end-users and new hires.
• Manage the annual review of controlled documents and collaborate with internal departments on proposed revisions to ensure compliance to regulatory requirements.
• Act as a subject matter expert for the Occurrence Reporting process and validate the accuracy and timeliness of completed forms.
  • Track and trend occurrence information via the Incident Analysis platform.
  • Facilitate occurrence review meetings and document meeting minutes.
• Conduct quality assurance activities and lead quality improvement initiatives to drive continuous improvement.

• Continuously evaluate electronic QMS platforms and or perform QSP functions to promote the evolution of the current electronic QMS.
• Perform other duties as assigned.

• Associate degree in business, computer science, health sciences, related field and/or combination or education and experience.
• Two years of document control experience.

• Experience with QMS such as, Q-Pulse software.
• Prior Experience successfully leading a project team, workgroup, etc.
• Prior experience in a healthcare organization, transplant center, or organ/tissue procurement organization.

• Written and verbal fluency in English.
• Ability to exercise initiative, critical thinking, and problem-solving.
• Proficiency with Microsoft Office programs, including Outlook and Teams and other technology systems used in business operations.
• Strong organizational skills and ability to manage multiple and competing priorities.
• Demonstrate attention to detail.
• Knowledge of quality, quality improvement methodologies and the ability to apply appropriate quality tools and techniques.
• Excellent verbal and written communication.

• Demonstrate the competencies of Professional, Determined and Compassionate.
• Maintain a motivated and positive attitude.
• Support an inclusive work environment.
• Ability to successfully collaborate and work as a member of an interdisciplinary team.
• Actively seek improvements.
• Always maintain a safe working environment and use of Universal Precautions.
• Maintain appropriate level of confidentiality in all areas dealing with sensitive, protected, and confidential information.

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