Summary:

The Portal Enrollment Specialist will be available to work with patients on a one-on-one basis to provide information regarding My Chart patient Portal. The Portal Enrollment specialist will explain the options available to the patient and directly assist application/enrollment process through the portal. Portal Enrollment specialist will work to ensure all individuals have access to our secure - web-based healthcare application that enables patients to communicate with their healthcare providers and connects them directly to patient*s Electronic Health Record.

Responsibilities:

The Portal Enrollment Specialist must demonstrate regard for the rights of all patients and provide respectful considerate care focused on the patient*s individual health educational needs. Portal Enrollment Specialist will provide a safe and confidential environment for patients families and personnel.

Responsible for logistics in enrollment of patient portal

Provides Technical assistance to patients with login or other issues and coordinates follow-up.

Acts as liaison between patients and patient portal on every level of use.

Develop train and implement workflows process and policies regarding patient portal.

Responsible for responding and appropriately forward patient messages to the correct department or party.

Complies with federal and local confidentiality laws including HIPAA ensuring patient privacy Adheres to Lifespan guidelines and policies for protecting patients* demographic clinical and financial information.

Responsible for the ability to relate cooperatively and constructively with patients co-workers administration physicians and providers.

Responsible for working failed fax work queue as assigned.

Performs other duties as assigned.

Other information:

EDUCATION:

High school diploma required with some combination of college course work or equivalent work experience.

EXPERIENCE:

Experience with PC software applications- Epic Word Excel

Demonstrated Interpersonal skills.

SUPERVISORY RESPONSIBILITY:

None.

Lifespan is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race color religion sex national origin age ethnicity sexual orientation ancestry genetics gender identity or expression disability protected veteran or marital status. Lifespan is a VEVRAA Federal Contractor.

Location: The Miriam Hospital USA:RI:Providence

Work Type: Full Time

Shift: Shift 1

Union: Non-Union