Overview

To optimize the performance of business operations by analyzing current and future performance. Deliver and manage various advanced quality data and process solutions, including Precisely ACR solutions, to solve complex operational issues and support significant strategic initiatives. Work independently under general supervision, performing complex analysis and coding. Perform complex/difficult tasks with considerable impact.

This position is eligible for the TalentQuest employee referral program. If an employee referred you for this job, please apply using the system-generated link that was sent to you.

Responsibilities

• Evaluate operational efficiency and effectiveness
• Analyze information, requirements, data, work quality, work methods, processes, service specific practices, standards and metrics/statistics
• Uses elicitation techniques to gather information at the right level of detail and scope to represent all of the stakeholder's needs
• Analyze, define and document technical design for data, workflow, logical processes, hardware and operating systems environment, interface with other systems, internal and external controls and output
• Participate in on-call rotation support
• Identifying business requirements (e.g., needs, objectives, functions, features, input and output)
• Develop, recommend and document adjustments to workflow to streamline processes
• Coordinate integration of solutions with existing applications; identify and resolve existing conflicts to ensures compatibility
• Develop and maintain an understanding of relevant industry standards, best practices, business processes and technology used within related business areas to ensure compliance with policy, vendor contractual requirements, procedures, processes and standards
• Involved in cross-organizational task groups concerning new automated systems, products and/or services
• Work with project teams to plan, coordinate and rollout software change/release to Controlled Testing and Production, obtain required approvals as scheduled, and transition project to Production
• Interact with other ISD staff, business units (end users) in problem resolution efforts
• Utilize performance measurements and indicators to identify areas for improvement; develop process improvement plans for each performance indicator or area identified
• Partner with other business units and vendors to improve procedures, resolve problems, and implement initiatives; presents conclusions and recommendations to management
• Implement new/enhanced products, services and/or operational changes
• Identify and communicate key responsibilities and practices, evaluate results, and provide leadership and guidance to ensure successful implementation of business unit projects
• Lead project teams; assure quality, consistent performance; meet schedules and/or resolve highly technical and complex problems
• Interpret results of analysis; present recommendations, alternatives and implications
• Serve as resource for the resolution of complex and/or unique problems
• Lead, guide and mentor less experienced staff
• Write requirements and define editorial workflow for business owner projects
• Serves as change management lead for business unit; apply change management principles and knowledge to develop strategies including organizational assessments, stakeholder analysis and change roadmaps and plans
• Develop and oversee project plans and roadmaps that outline preventative and corrective actions necessary to remediate control deficiencies, maximizing effectiveness and mitigating future exposure
• Ensure preventative, detective, and corrective controls are properly identified and documented
• Develop test plans, test criteria, scenarios and documentation; ensure acceptance of delivered solutions
• Conduct and/or facilitate user acceptance testing to include developing and executing test cases, communication with project teams, validating and documenting results
• Report testing activity including time spent, testing time lost and discrepancies found
• Apply and communicate changes and new trends in systems/technology
• Represent the business unit in identifying, analyzing and communicating system solutions
• Conduct root cause analysis to identify development opportunities and recommend applicable business solutions
• Research emerging technologies and recommend solutions that align with business goals
• Monitor performance of systems to ensure continued systems efficiency
• Collaborate with key partners in development and delivery of solutions
• Perform other duties as assigned

Qualifications

• Demonstrated Precisely (formerly Infogix) ACR System Solution Support experience (ACR/Insight/Assure)
• Extensive mainframe experience (ISPF/TSO commands/FileAid)
• Significant experience with JCL and IBM MVS utilities
• Significant experience in problem resolution including determining root cause, scope and scale of issues
• Advanced skill identifying and analyzing business requirements and recommending solutions
• Significant experience that demonstrates the ability to research, compile, and document data, business processes, and workflows
• Experience in providing on-call support
• Experience participating in, leading, cross-functional, multi-dimensional collaborative teams and projects which have business risk and impact
• Significant experience in working effectively with diverse internal and external contacts
• Significant experience in managing multiple priorities independently and/or in a team environment to achieve goals
• Advanced knowledge of data querying, reporting, analysis and operations research
• Strong knowledge of data integrity concepts and issues
• Advanced analytical thinking skills to include summarizing information and clearly identifying key elements, patterns, results or relationships
• Advanced skill in project management to include establishing and leading project teams; managing timelines/deadlines/resources; ensuring successful project implementation
• Advanced research, analytical, and problem solving skills
• Advanced organizational, planning and time management skills
• Advanced skill following, interpreting and applying relevant data/instructions to guidelines, procedures, practices and regulations
• Advanced skill interpreting and synthesizing large amounts of information
• Advanced verbal and written communication skills including preparing and presenting results, findings and alternatives, and quickly responding to management concerns and decisions
• Advanced word processing and spreadsheet software skills
• Advanced database and presentation software skills
• Bachelor's Degree in Computer Science, Finance, or the equivalent combination of training, education, and experience
• Experience with migration tools/processes (ChangeMan)
• Experience with job schedulers

Desired Qualifications

• Project Management Professional (PMP), or the equivalent combination of training, education, and experience
• Thorough knowledge of, and extensive experience with, credit union or retail banking operations
• Experience with REXX, COBOL and DB2

Hours: Monday - Friday, 8:00AM - 4:30PM

Location: 820 Follin Lane, Vienna, VA 22180 | 5510 Heritage Oaks Drive Pensacola, FL 32526 | 141 Security Drive Winchester, VA 22602

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