Member Experience Coordinator

Summary: The primary purpose for the Membership Experience Coordinator is to retain existing donors and cultivate new donors at the Beaux Arts Council Level ($1,500- $24,000) through effective email, online, and print communication and events.

Essential Duties and Responsibilities:

• Cultivate positive relationships with Members through answering the Member phone line and responding to emails received in the Member inboxes.
• Plan and execute an annual schedule of in person events for Beaux Arts Council Members ($$1,500 to $24,000).
• Provide overall virtual and in person event coordination, including event budgeting, programming, promotion, reservation/ticketing procedures, and operations during the event.
• Assist in staffing General Member events with other membership staff.
• Assist in writing, editing, and oversee the workflow of Member communication pieces, including Member guides, invitations, eNews, emails, Member webpages, magazine articles, brochures, and recognition/program materials.
• Manage and coordinate email lists, schedule, and content for existing and perspective Members. Assist in writing and editing of email communications.
• Create and manage event records, invitation lists, within the Raiser's Edge database. Process online reservations and memberships. Assist with updates to donor records.
• Work with internal staff, operations, and outside vendors to arrange staffing, catering, decor, entertainment, and rentals for events.
• Work closely with the Museum's Learning & Engagement and Marketing departments to maximize programming opportunities for Members and donors.
• Communicate with Development and External Affairs Division about upcoming events and registration procedures.
• Assist in planning and implementation of fundraising events and campaigns.
• Establish strong working relationships with and coordinate the activities of volunteers who are hosting events or assisting with events.
• Assist in membership processing and fulfilment during periods of high volume.
• Assist the Senior Membership and Annual Fund Manager and other membership staff with administrative duties as needed.

Qualifications: Bachelor's Degree and a minimum of two years' professional paid experience in a non-profit institution or an equivalent client-focused environment required. Must have demonstrated professional writing, organizational skills, and an attention to detail and be competent in Microsoft Office products Outlook, Word, and Excel. Experience with the Raiser's Edge (or similar database), MailChimp, and WordPress preferred. Prior experience with cultivation and recognition events is also preferred. This position requires working frequent nights and weekends and occasional local daytime travel.

Additional Details:

Minimum of Range: $24.42 per hour

Status: Regular full-time (37.5 hours/week)

The Saint Louis Art Museum is committed to building a diverse staff and strongly encourages applications from candidates of color.

The Museum is an Equal Opportunity Employer. We are committed to treating all applicants and employees fairly based on their abilities, achievements, and experience, without regard to sex, race, age, disability, religion, national origin, color, sexual orientation, gender identity, or any other classification protected by law.