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About Pinterest:
Millions of people across the world come to Pinterest to find new ideas every day. It's where they get inspiration, dream about new possibilities and plan for what matters most. Our mission is to help those people find their inspiration and create a life they love.In your role, you'll be challenged to take on work that upholds this mission and pushes Pinterest forward. You'll grow as a person and leader in your field, all the while helpingPinnersmake their lives better in the positive corner of the internet.
Creating a life you love also means finding a career that celebrates the unique perspectives and experiences that you bring. As you read through the expectations of the position, consider how your skills and experiences may complement the responsibilities of the role. We encourage you to think through your relevant and transferable skills from prior experiences.
Our new progressive work model is called PinFlex, a term that's uniquely Pinterest to describe our flexible approach to living and working. Visit our PinFlex landing page to learn more.
Are you passionate about employee experience and designing impactful solutions for employees? The IT Employee Experience org is looking for a results-driven Systems Engineer to manage our Zendesk implementations and support a growing portfolio of software applications. The ideal candidate is consultative in their approach, and has experience managing services and tools for a global organization. You will play a significant role in ensuring that our technology enables operational efficiency and meets cross-functional objectives that will scale with our business growth.
What you'll do:
- Lead technical administration, design, and platform governance across multiple instances of Zendesk as well as other software applications.
- Work with stakeholders across different business verticals to identify problems, design solutions, and lead projects to completion ensuring activities achieve intended outcomes (success criteria, ROI).
- Empower various teams with the guidance, training, and thought-partnership in order to achieve business goals through usage of software applications.
- Lead discovery, research, testing, and implementation of application functionality in order to recommend enhancements to improve business capabilities.
- Manage software applications including access controls, change management/governance, integrations, and product enablement.
What we're looking for:
- 5+ years of hands-on technical experience with analyzing, designing, and supporting implementations of Service Management solutions and driving complex projects.
- Expert understanding of Zendesk Product capabilities, configuration settings, apps, database structure, webhooks, and APIs.
- Ability to translate business goals into system requirements and work end-to-end with service delivery teams (user stories, acceptance criteria, designs, testing plans).
- Techno-functional aptitude to evaluate business capability needs and bridge them with technology solutions (gap analyses, current/future processes, design diagrams).
- Excellent analytical, problem-solving, and program management skills. Strong written/verbal communication skills.
- Demonstrated ability to take ownership of work, work autonomously with minimal oversight, and be proactive with communications and task prioritization.
Relocation Statement:
- This position is not eligible for relocation assistance. Visit our PinFlex page to learn more about our working model.
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At Pinterest we believe the workplace should be equitable, inclusive, and inspiring for every employee. In an effort to provide greater transparency, we are sharing the base salary range for this position. The position is also eligible for equity. Final salary is based on a number of factors including location, travel, relevant prior experience, or particular skills and expertise.
Information regarding the culture at Pinterest and benefits available for this position can be found here.
Our Commitment to Diversity:
Pinterest is an equal opportunity employer and makes employment decisions on the basis of merit. We want to have the best qualified people in every job. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic under federal, state, or local law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you require an accommodation during the job application process, please notify accessibility@pinterest.com for support.