The City of Peoria is an Equal Opportunity/Affirmative Action Employer
Provides day-to-day supervision for staff and activities of the Emergency Communications Center (ECC); provides guidance and technical advice to the staff as required. An ideal candidate would have strong managerial skills, experience working with a diverse workforce, the ability to function in a fast-paced environment and represent the City of Peoria to the general public in a professional manner. Working conditions are typically moderately loud. Working time may require irregular hours and shift times.
MINIMUM REQUIREMENTS: High School diploma or GED, three to four years of responsible related experience and a typing rate of 45 wpm, Emergency Medical Dispatcher and LEADS Certified, full access required. Any equivalent combination of education, training and experience which provides the required knowledge, skills, and abilities to perform the essential functions of the job considered.
IMPORTANT ATTRIBUTES: Knowledge of all dispatch center equipment and operations, FCC rules and regulations, all computer applications including hardware and software related to performance of the essential functions of the job, administrative principles, and practices, including goal setting and implementation; and administration of staff and activities, either directly or through subordinate supervision is preferred. Skill in using tact, discretion, initiative, and independent judgment, organizing work, setting priorities, meeting critical deadlines, and following up on assignments with a minimum of direction, communicating clearly and effectively both orally and in writing, selecting and motivating staff and providing for their training and professional development, and preparing clear and concise reports, correspondence and other written materials. Ability to speak effectively before groups of employees, write reports, correspondence, procedure manuals, and to add, subtract, multiply and divide whole numbers, common fractions, and decimals.
MENTAL/PHYSICAL REQUIREMENTS: Must have the mental and physical capabilities to perform the essential functions of the position with or without reasonable accommodation. Work environment is performed in a normal office environment with some exposure to dirt and dust. Working conditions are typically moderately loud. Working time may require irregular hours and shift times.
*Please notify the Human Resources Department if accommodations are required to participate in the selection process. *