Position Summary

The Business Services Officer performs a combination of the following duties: Business phone pilot operator duties as required, opening business deposit accounts, preliminary processing of credit applications and ensuring that all necessary forms are signed by the member and received back for Credit Union files. Officers are responsible for maintaining business accounts by servicing account changes, handling business member deceased accounts, and the promotion of ancillary products and services to grow the business deposit relationship within the business portfolio.

Work Arrangement: This position is able to work primarily onsite. Travel requirements will be discussed throughout the interview process. The branch locations include:

• North Avenue Branch: 2234 W. North Ave.
• Division Street Branch: 101 W. Division St.

Schedule: Monday-Friday 8:30am-5:00pm

An offer of employment with MSU Federal Credit Union and affiliates is contingent upon the agreed work arrangement (onsite/hybrid/remote) and work location. MSU Federal Credit Union may or may not be able to accommodate temporary or permanent changes to work arrangements or allow employment outside the city and/or state of residency in which the new hire resides at the time of offered employment.

Compensation & Benefits:

• This position starts at $24.00+/hour, dependent on experience
• 100% Company-Paid Health, Dental, Vision, and Long-Term Disability Premiums
• Company-Provided Group Term Life Insurance Policy for full-time employees. Eligibility is subject to age reduction starting at age 65.
• Up to 26 days of PTO within your first year, as well as Volunteer Time Off & 11 Paid Holidays
• 401(k) with an immediate 2:1 Match
• Tuition Reimbursement
• Up to 12 Weeks of Paid Parental Leave
• Learn more about our benefits at msufcu.org/benefits

Essential Duties and Responsibilities

Business Services Officer I:

• Provide professional, friendly member service in person, over the phone and via eMessage; this involves being logged on and available to take calls, as well as monitoring the Business Services eMessage, fax, and voicemail systems during department hours, forwarding as necessary
• Assists members and staff by answering questions regarding the Business Services suite of deposit and loan products
• Sort, distribute and process department mail; this includes processing business loan payments, deposits, wire, ACH and stop payment requests as well as conducting research requests in accordance with MSUFCU policies and procedures
• Open business deposit accounts in accordance with MSUFCU policies and procedures and explain benefits of different account structures to members while identifying opportunities for referrals to Small Business Lender, Commercial Loan Officer, consumer lending staff, mortgage staff and other business partners
• Make appropriate account changes per member requests, collecting necessary documentation for account signer changes and deceased account maintenance
• Attends local networking and university-related events to maintain credit union visibility in the community, driving additional business growth in both consumer and commercial accounts
• Participate in training activities within your department or branch and with the learning and talent development department; such training helps to ensure staff compliance with Credit Union policies and state and federal regulations and laws
• Perform other duties and assist other employees, as assigned

Business Services Officer II:

• All of Business Services Officer I duties and responsibilities
• Process, approve and disburse member loan requests within established disbursal and lending authority, typically processing member business credit card and non-commercial vehicle requests under $50,000.00 per request.
• Partners with members and employees for more detailed product and service questions regarding the Business Services suite of products, acting as a mentor to new employees in the department
• Responsible for retention and acquisition of primary deposit relationships for business members, but is also responsible for acquiring personal relationships for new and existing members
• Responsible for cross-selling treasury management products and services and growth of treasury services, handling requests directly from members or indirectly through Small Business Lenders or Commercial Loan Officer referrals
• Work with Risk Management, Compliance, and Legal departments to limit financial deposit risk through ongoing reporting and portfolio maintenance
• Work a variety of reports communicating training issues with management and identifying ways to improve processes, efficiency and to reduce costs
• Assists with design, delivery and implementation of training for Credit Union staff regarding business services deposit and treasury products, procedures and policies
• Attends approved trade shows on behalf of the Credit Union and presents self in a professional manner in order to develop potential business services contacts

Senior Business Services Officer:

• All of Business Services Officer I and II duties and responsibilities
• Makes consistent referrals to other areas, including business partners, consumer lending and mortgage staff, where appropriate
• Provide pro-active service and sales support for branches and other internal departments by acting as a Business Services product and service expert
• Actively seeks additional Merchant Lending partners and acts as relationship manager-partner
• Assists in developing the strategic direction and vision of deposit-related products and services for the Credit Union; assist with influencing and making recommendations for deposit-related policy and pricing changes
• May spend up to 25% of work hours out of office visiting with members, attending events as well as skill enhancing trainings and seminars

Knowledge, Skills, and Abilities Required

Business Services Officer I:

• High School Diploma or Equivalent required
• Previous financial industry experience preferred
• Basic knowledge and understanding of state and federal lending laws
• Excellent member service and interpersonal skills
• Must have excellent written and verbal (face-to-face and phone) communication skills including professional grammar and demeanor
• Flexibility to work varied hours, including after 5 p.m. and on weekends, to attend trade shows, networking events and to meet the needs of department and credit union
• Ability to manage multiple tasks with minimal supervision
• Strong organizational skills with attention to detail

Business Services Officer II:

• All of Business Services Officer I knowledge, skills, and abilities
• 2+ years of financial institution experience preferred
• Business or Commercial banking experience preferred
• Well-developed knowledge and understanding of Business Services suite of deposit products, including those offered by competing institutions
• Knowledge in business loan underwriting, including collateral, entity structure, loan types, and department underwriting guidelines
• Understanding of basic accounting principles and financial documentation
• Knowledge and understanding of federal and state tax forms and general business practices of member businesses

Senior Business Services Officer:

• All of Business Services Officer I and II knowledge, skills, and abilities
• Combination of the following education and/or experience: Bachelor's Degree in business or sales-related field and/or 3-5 + years of financial institution experience
• Previous Business or Commercial banking experience is strongly desired
• Well-developed knowledge of Merchant Lending and consumer deposit and loan products
• Advanced knowledge of all credit union products and services, both consumer and business
• Well-developed knowledge and understanding of business practices, federal and state tax forms
• Comfortable attending networking events and interacting with individuals from the community
• Flexibility to work varied hours, including after 5 p.m. and on weekends, to attend trade shows, networking events and to meet the needs of department and credit union

Physical Demands and Work Environment

• May be required to remain in a stationary position for an extended period of time
• Ability to operate standard office technology, equipment and tools, which may include many hours of computer and phone usage.
• Occasionally needs to move about inside of office area
• Exposure to potentially hazardous condition, i.e. robbery. Receives detailed instructions and procedures to be followed to minimize the exposure
• This position is able to work in hybrid or onsite working arrangements

Disclaimer:

The above statements are intended to indicate the kinds of tasks and levels of work difficulty that will be required of positions that will be given this title and shall not be constructed as declaring what the specific duties and responsibilities of any particular position shall be. It is not intended to limit or in any way modify the rights of any supervisor to assign, direct, and control the work of employees under his or her supervision. The use of a particular expression or illustration describing duties shall not be held to exclude other duties not mentioned that are of similar kind of level of difficulty. MSU Federal Credit Union is an affirmative-action, equal-opportunity employer. Reasonable accommodations may be made for individuals with disabilities to enable them to perform the essential functions of the position.