As a Service Desk Intern, individuals will spend several weeks (most interns stay approximately 6 months) in a training program consisting of on-the-job trainings in the Service Desk team. This is a learning position which performs a variety of functions specific to the department that corresponds with the intern's field of study. This individual will be assigned various department projects to complete during their time as a Service Desk Intern. Service Desk Interns will have the opportunity to learn about the corporate culture while gaining hands-on experience.

Work Location: Onsite; Headquarters campus in East Lansing, MI
Work Schedule: Part-Time 20-25 hours/week; Hours will be scheduled based on student's school schedule and business hours (8:30AM - 5:00PM Monday-Friday)
Paid Hourly Internship: $15.00+/hour
Duration: Fall Semester with potential to continue into future semesters and summer

Essential Duties and Responsibilities:

Under supervision of the Service Desk Manager, interns will assist the department in various tasks including, but not limited to:

• Assist with equipment purchasing and receiving, inventory, asset tracking, and recycling.
• Responsible for imaging and deploying new equipment in conjunction with yearly Equipment Refresh Initiatives.
• Assist with moving and installing equipment in new offices or to accommodate new seating arrangements.
• Provide assistance with Audio Visual systems and other request technologies for meetings, trainings and events.
• Troubleshoot, problem solve, and coordinate warranty work for broken equipment with vendors.
• Assist with other technical duties as needed to solve problems and requests that come to the Service Desk.

Knowledge, Skills, and Abilities Required:

• High school diploma or equivalent required
• Actively pursuing Associate or Bachelor degree in related field of study
• Demonstrates empathy and a commitment to providing superior member service
• Ability to assess member needs and offer alternatives
• Displays high level of integrity
• Seeks continuous learning and improvement through feedback and other means
• Ability to be a self-starter and work successfully in a team-oriented environment
• Open to change and to considerable variety in the workplace
• High level of both written and oral communication skills
• Ability to develop constructive and cooperative relationships with others, and maintain them over time
• Ability to analyze problems and to arrive at a proper solution
• Demonstrates a commitment to the community and giving back
• Accepts responsibility and is accountable for high-quality results
• Ability to cross-sell products and services as beneficial to members
• Displays high level of creativity and innovation
• Fosters a positive, energizing, fun, and diverse environment
• Careful attention to detail

Physical Demands and Work Environment:

• May be required to remain in a stationary position for an extended period of time.
• Ability to operate standard office technology, equipment and tools, which may include many hours of computer and phone usage. Reasonable accommodations may be made to ensure individuals with disabilities can perform the essential functions.
• Frequently needs to move about inside or outside of an office area
• Exposure to potentially hazardous condition, i.e. robbery. Receives detailed instructions and procedures to be followed to minimize the exposure
• Frequently moves equipment or materials weighing up to 50 pounds for transport between areas of buildings.
• This position requires onsite presence at the employee's assigned location for all scheduled shifts.

Disclaimer:

The above statements are intended to indicate the kinds of tasks and levels of work difficulty that will be required of positions that will be given this title and shall not be construed as declaring what the specific duties and responsibilities of any particular position shall be. It is not intended to limit or in any way modify the rights of any supervisor to assign, direct, and control the work of employees under his or her supervision. The use of a particular expression or illustration describing duties shall not be held to exclude other duties not mentioned that are of similar kind of level of difficulty. MSU Federal Credit Union is an affirmative-action, equal-opportunity employer. Reasonable accommodations may be made for individuals with disabilities to enable them to perform the essential functions of the position.