Do you envision finding a meaningful role with an inclusive and compassionate team? At Children's Mercy, we believe in making a difference in the lives of all children and shining a light of hope to the patients and families we serve. Our employees make the difference, which is why we have been recognized by U.S. News & World Report as a top pediatric hospital, for eleven consecutive years.

Children's Mercy is in the heart of Kansas City - a metro abounding in cultural experiences, vibrant communities and thriving businesses. This is where our patients and families live, work and play. This is a community that has embraced our hospital and we strive to say thanks by giving back. As a leader in children's health, we engage in meaningful programs and partnerships throughout the region so that we can improve the lives of children beyond the walls of our hospital.

The Applications Developer is considered the technology subject matter expert responsible for the analysis, design, engineering, development and implementation of software projects within the ServiceNow enterprise application suite. This role is responsible for the development of core functionality, existing ITSM applications, creation of new applications and understanding the various system integration needs. This is achieved by collaborating with key stakeholder teams to analyze and understand requirements, then transforming the requirements into a valid solution. The ideal candidate will provide technical leadership and training, perform peer code reviews and ensure the vendor and application team follows development best practices.

Note: Incumbent must live within driving distance to Children's Mercy Hospital in Kansas City, MO.

At Children's Mercy, we are committed to ensuring that everyone feels welcomed within our walls. A successful candidate for this position will join us as we strive to create a workplace that reflects the community we serve, as well as our core values of kindness, curiosity, inclusion, team and integrity.

Additionally, it's important to us that we remain transparent with all potential job candidates. Because we value the safety of the patients and families we serve, as well as the Children's Mercy staff, we want to let you know that the seasonal influenza and COVID-19 vaccines are a condition of employment for all employees in our organization. New employees must be willing to be vaccinated if found non-immune to measles, mumps, rubella (MMR) and chicken pox (varicella) and/or without evidence of tetanus, diphtheria, acellular pertussis (Tdap) vaccination since 2005. If you become a finalist for this position, and have any concerns about receiving these vaccines, medical and/or religious exemptions can be further discussed with Human Resources.

Design, Development and Implementation:

Participate in platform maturity initiatives as a contributor or leader in the areas of integrations, development, and implementation
• Engage directly with owners/members of applications and modules to gather requirements and design solutions
• Produce design documents
• Perform system and integration testing
• Participate in Continual Service Improvement deliveries
• Develop and implement dashboards to identify trends and service improvement opportunities
• Implement, per requirements, request and incident forms including request items, task templates, configuration items and self-service templates using Workflows, Service Level Agreements and managing data flows to help route information from the end-user to assist the teams providing the service
• Participate in the management of the ServiceNow instance including the overall security of the platform, configuring Service Level
• Agreements, developing workflows, business rules, UI page, UI actions, UI policies, ACLSs, catalog items, scripts and updates of all other existing solutions requiring revisions

Operational Management:

• Provide advanced support and guidance to ITSM Practice Analyst(s) and ServiceNow Admin(s)
• Prepare for and participate in control reviews and internal/external audit engagements
• Respond to user issues and questions
• Apply data health skills across the platform
• Perform other duties as assigned

Strategy and Planning:

• Research and integrate design strategies, product specifications, development schedules and user expectations into product capabilities
• Work with IS Leadership to develop and evolve the current ServiceNow application environment to meet the needs of the organization
• Participate in process development with process owners and stakeholders

• Bachelor's Degree and 3-5 years' experience, plus the following OR
• High School diploma, or equivalent, and 7 or more years' experience, plus the following:
  • ServiceNow System Administrator Certification preferred at hire. Required within 180 Days
  • Information Technology Infrastructure Library (ITIL) v3 or v4 Foundation preferred
  • ServiceNow Certified Application Developer or equivalent preferred

The benefits plans at Children's Mercy are one of many reasons we are recognized as one of the best places to work in Kansas City. Our plans are designed to meet the changing needs of our employees and their families.

This position is entirely remote or work-from-home. The person hired must live in the Kansas City metro area and may attend on-site meetings, as scheduled.

Children's Mercy hires individuals based on their job skills, expertise and ability to maintain professional relationships with fellow employees, patients, parents and visitors. A personal interview, formal education and training, previous work experience, references and a criminal background investigation all are factors used to select the best candidates. The hospital does not discriminate against prospective or current employees based on the race, color, religion, sex, national origin, age, disability, creed, genetic information, sexual orientation, gender identity or expression, ancestry or veteran status. A drug screen will be performed upon hire. Children's Mercy is smoke and tobacco free.

CM is committed to creating a diverse and inclusive workforce. Our patients and families come from all walks of life, and so do we. We know that our greatest strengths come from the people who make up our team so we hire great people from a wide variety of backgrounds, not just because it's the right thing to do, but because it makes our hospital stronger and our patient care more compassionate.

If you share our values and our enthusiasm for service, you will find a home at CM. In recruiting for our team, we welcome the unique contributions that you can bring, including education, ideas, culture, ethnicity, race, sex, sexual orientation, gender identity and expression, national origin, age, languages spoken, veteran status, color, religion, disability and beliefs.