Customer Service Representative

Employer in Greendale seeking Customer Service Rep for 1st shift hours, full time 40 hours

The duties include:

• Answering the phones/transferring calls to the appropriate department
• Entering orders
• Generating Packing Lists
• Other miscellaneous office tasks
• Manufacturing setting a plus
• Excellent attendance required
• Professional phone and front desk skills
• Must pass Drug Screen

Must have 1-2 years of experience in this type of role. Wage range of $18-$20 per hour is based on experience.

Company incentive program offered at 90 days. After 12 months will automatically get a 3% match into a 401k regardless if you contribute yourself or not.

Overview:

We are seeking a dynamic Customer Service Representative to join our team. The ideal candidate will have excellent communication skills and a passion for delivering exceptional service to our customers.

Duties:
- Handle inbound and outbound customer calls professionally and courteously
- Provide information about products and services, answer questions, and resolve complaints
- Upsell products and services to maximize sales opportunities
- Analyze customer needs to recommend the best solutions
- Conduct follow-up calls to ensure customer satisfaction
- Maintain accurate customer records in the database
- Assist with order processing and tracking
- Collaborate with other team members to enhance the overall customer experience

Qualifications:
- Previous experience in customer service or sales is preferred
- Proficiency in English
- Strong phone etiquette and active listening skills
- Ability to multitask, prioritize, and manage time effectively
- Excellent problem-solving abilities
- Familiarity with CRM systems is a bonus

Benefits:
- Competitive salary
- Opportunities for career growth and advancement
- Training provided to enhance skills and knowledge

If you are a motivated individual with a passion for customer service and sales, we encourage you to apply for this exciting opportunity as a Customer Service Representative.