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Job Summary

This position performs work in support of human resource professionals that requires a good working knowledge of personnel procedures, guides, regulations, directives, and precedents. Job tasks may include interviewing members, making eligibility determinations, compliance monitoring and data gathering. The use of computers may be relied on heavily for organizational and reporting purposes. Advanced knowledge and experience with office software packages may be needed. This Assistant may perform some clerical work in addition to the above duties. Supervisor will review completed work against stated objectives.

Primary Duties

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. These duties and responsibilities will be rated on the Annual Performance Review.

• Handle routine customer inquiries via telephone, email and in person; coordinate with supported unit administrative personnel; in-process and out-process Soldiers using a standard automated checklist; update emergency casualty documents and enlisted/officer data elements; scan and upload document images for electronic filing; perform IPPS-A related functions.
• Process military personnel and their family members for permanent change of station (PCS) moves; process family travel packets using Enterprise EFMP application.
• Perform Verifying Official (VO) duties; resolve eligibility determination discrepancies; identify and troubleshoot system issues to include interacting with RAPIDS help desk support team; manage users, security, cardstock, consumables; handle special cases with the project office and provide escalated customer assistance.
• Provide administrative and logistical support for deploying and re-deploying Soldiers through the coordination and scheduling of the installation Soldier Readiness Program (SRP); process DD Form 214s (Certificates of Release or Discharge from Active-Duty) and other required separation documents; maintain the orders log and copies of non-IPPS-A orders; process official mail and distribution.
• Perform all other contract-related duties as assigned.

Additional Responsibilities
* Submit all required reports (weekly, monthly, quarterly) in a timely manner.
* Collect workload and performance information using established quality control metrics within the HR work center. Prepares and compiles reports within prescribed guidelines gathering data from a variety of sources.
* Validate the identity of individuals whose fingerprints cannot be captured and override if applicable; authorize overrides in the event a CAC recipient does not have proper identification documents.
* Be familiar with Survivor Benefits program and assist casualty/survivors/Gold Star families, process Agent Letters.
* Administrative support of the Installation Voting Assistance Program - display setup; coordinate and conduct the annual Voter Registration Drive; order and maintain voting materials for distribution; coordinate voting assistance workshops.
* Maintain additional duties as Fire Marshal, key control custodian, supply inventory specialist, government vehicle primary operator, document shredding/destruction.
* Maintain required certifications for job specific accesses.

Qualifications: Education, Experience, and Certification(s)
* High school diploma or General Educational Development (GED) required.
* 1-2 years of experience in Military Human Resources services and/or Office Administration required.
* Must be able to pass and obtain a government DOD personnel security clearance required.

Knowledge, Skills, and Abilities
* Possess proficiency and knowledge across a variety of military human resources (HR) functional areas preferred.
* Must have basic knowledge and experience with protecting PII and PHI.
* Must have knowledge of military related abbreviations and acronyms.
* Must possess basic knowledge of related HQDA governing directives, miliary HR personnel policies, and installation-level operating procedures.
* Must possess effective customer service skills; ability to participate in and respond effectively to sensitive inquiries, negotiations, complaints, and team activities.
* Must have experience with any Human Resources Information Systems HRIS.
* Must have effective organizational skills, administration, attention to detail and communication skills both verbal and written.
* Knowledge of IPPS-A, iPERMS, and/or DEERS is a plus.
* Must be familiar with MS Office (Word, Excel, and PowerPoint).
* Must be customer service oriented.
* Must be able to organize/monitor/distribute information to the customer independently.
* Must have the ability to speak before large groups of customers.

Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to stand; reach with hands and arms; and talk or hear. The employee is occasionally required to walk and sit. The employee may occasionally lift or move products and supplies, up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, depth perception, and ability to adjust focus.

Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually quiet.

ServiceSource is a leading nonprofit disability resource organization with programs and operations in 12 states and the District of Columbia. ServiceSource has regional offices located in Delaware, Florida, North Carolina, and Virginia. Collectively, the organization serves more than 25,000 individuals with disabilities annually through a range of innovative and valued employment, training, habilitation, housing and other support services. Our proven collaborative approach helps foster a more inclusive and supportive community where individuals with disabilities can succeed and thrive. Strategic partnerships with local community businesses, government entities and nonprofits help bridge the gaps for individuals with disabilities, creating sustainable opportunities that benefit the entire community and result in greater independence for the individual.

To learn more, you may click on the following video link: https://www.youtube.com/watch?v=hLeXVPuKm1Y&t=48s

4 Easy Steps to Apply

Step 1:Apply online to an open position.

If you need reasonable accommodation to complete the application process please contact the Program Outreach Specialist in your region using the list below.

Step 2: Submit completed Introductory Data Sheet and Resume to a local ServiceSource contact

Step 3: Submit Comprehensive Release form to a local ServiceSource contact

Step 4: Submit Documentation of Disability letter to a local ServiceSource contact

Program Outreach Specialists by Location

Aurora/Colorado Springs, Colorado

(719) 510-2328

Co-Jobs@servicesource.org

Fort Worth, Texas

(571) 455-8541

Tx-jobs@servicesource.org

Newport News/Fort Eustis, Virginia

(757) 503-1222

FtEustis-jobs@servicesource.org

Northern Virginia, Washington, DC, Maryland

(703) 970-3697

VAMDDC-Jobs@servicesource.org

Northern Virginia/Quantico/Washington, DC - Food Services

(571) 455-0195

Jobs-VA-FoodService@servicesource.org

St. Louis, Missouri

(314) 202-9199

Stl-jobs@servicesource.org

Boyers, Pennsylvania

(571) 455-8541

Boyers-jobs@servicesource.org

North Carolina/Kentucky

(910) 826-4699 ext. 4699

Jobs-NCKY@servicesource.org

Florida

(727) 538-7370

Jobs-FL@servicesource.org

DE, PA, MD and TX

(302) 765-1259

Jobs-DEPAMDTX@servicesource.org

NOTICE TO APPLICANTS

We conform to all the laws, statutes, and regulations concerning equal employment opportunities and affirmative action. We strongly encourage women, minorities, individuals with disabilities and veterans to apply to all of our job openings. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, Genetic Information & Testing, Family & Medical Leave, Sexual Orientation and Gender Identity or Expression, protected veteran status, or any other characteristic protected by law. We prohibit retaliation against individuals who bring forth any complaint, orally or in writing, to the employer or the government, or against any individuals who assist or participate in the investigation of any complaint or otherwise oppose discrimination.

We are a drug-free workplace. Pre-employment background checks, including E-Verify, are required for all employment positions.

Do you need a reasonable accommodation to apply to a career opportunity online? Please click here to view a list of Regional Office locations. Please ask to speak with Human Resources.

PAY TRANSPARENCY POLICY STATEMENT:

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.