Florida International University is a top public university that drives real talent and innovation in Miami and globally. Very high research (R1) activity and high social mobility come together at FIU to uplift and accelerate learner success in a global city by focusing in the areas of environment, health, innovation, and justice. Today, FIU has two campuses and multiple centers. FIU serves a diverse student body of more than 56,000 and 290,000 Panther alumni. U.S. News and World Report places dozens of FIU programs among the best in the nation, including international business at No. 2. Washington Monthly Magazine ranks FIU among the top 20 public universities contributing to the public good.

Under direct supervision of the director for the Center for Academic Success (CfAS), the Senior Coordinator of Administrative Services is responsible for the management and coordination of the daily operations of the tutoring center. The position requires data-informed decisions to develop a comprehensive plan to address and refer the initial inquiries made by FIU stakeholders for purposes of academic support. The position has broad decision-making authority and demonstrates independent judgment regarding the implementation of the program objectives on behalf of CfAS.

• Oversees and facilitates the CfAS daily operational activities (e.g.
• Front Desk operations, tutoring inquiries, data collection).
• Monitors, analyzes, and interprets CfAS-related activity via the Panther Success Network (PSN) and/or any other platform that helps with data collection for academic support.
• Performs basic statistical calculations on data for reports and presentations.
• Prepares presentation material for CfAS-related activity from tutor scheduling and monitoring platform (e.g., Panther Success Network [PSN])
• Assists and advises, as needed, the CfAS Director and Academic Coordinators with any logistical and/or budgetary-related problems.
• Serves as the primary contact between CfAS and the Academic Advising Technology (AAT) team as well as the Department of Information Technology (DoIT).
• Composes and/or prepares promotional materials for CfAS branding, website, social media platforms, newsletters, and other ancillary marketing products.
• Supervises temporary and student staff whose duties are to help develop promotional materials, newsletters, and manuals. Trains and directs for Front Desk operations at the MMC and BBC.
• Oversees the coordination of CfAS sponsored social events, e.g. Holiday Luncheons.
• Plans, coordinates, and develops the the annual CfAS Tutoring Symposium.
• Manages all front-of-house activities required for the seamless intake of students, faculty, and staff seeking support from CfAS.
• Collaborates with the Center for Testing & Career Certification (CTCC) to optimize front-of-house activities in the Green Library and the Academic Center One offices.
• Coordinates and participates in the interviews for all administrative/staff candidates and provides recommendations to the CfAS Director.
• Coordinates, organizes, and maintains HR transactions for CfAS full- time and temporary staff (e.g. applications, hiring, time-sheets, University compliance, termination, etc.).
• Assists with the logistical aspects of the CfAS tutor training program. Establishes and maintains a consistent approach to interfacing and corresponding with tutors, students, faculty, staff, and external public.
• Oversees and facilitates on-boarding for temporary and student staff for CfAS at both MMC and BBC.
• Serves as the primary department HR Liaison while working closely with the Division's HR Liaisons. Assists the CfAS Director with Human Resources transactions throughout MMC and BBC.
• Oversees the payroll activities for accuracy and completeness on a biweekly basis.
• Serves as the University's credit card user for departmental transactions. Adheres to University's credit card policies and procedures.
• Manages the procurement accounts for CfAS-related travel, conferences, processes Travel Authorization and Expense Reports for department.
• Monitors the inventory and flow of office and learning materials, academic support software, diagnostic tools, and accessing systems updates and recommending available updated technology to improve student learning.

Bachelor's degree and three (3) years of office or related experience providing administrative support, or coordinating functions of an office or department.

• Experience working in Higher Education.
• Experience and/or knowledge of Peoplesoft.
• Proficient in Microsoft Office Suite (e.g. Excel, Word, PowerPoint Presentation).
• Proficient with social media platforms (e.g. Instagram, etc).

Administrative

$50,000-$55,000

Begin time: 8:30 AM
End time: 5:00 PM

Expanded Background Check

• Ability to work flexible hours as needed.
• Travel to FIU Campus
• Ability to travel locally

Prospective Employee

If you have not created a registered account, you will be asked to create a username and password for use of the system. It is recommended that you provide an active/valid e-mail account as that will be the main source of communication regarding your status within the process. In this account, you are able to track your applicant status in "My Applications".

To be considered eligible for the position as an internal candidate, departmental staff must meet minimum requirements of the position and be in good performance standing.

Before you begin the process, we recommend that you are prepared to attach electronic copies of your resume, cover letter or any other documents within the application process. It is recommended that you combine your cover letter and resume/curriculum vitae into one attachment. Attached documents should be in Microsoft Word or PDF format. All applicants are required to complete the online application including work history and educational details (if applicable), even when attaching a resume.

*This posting will close at 12:00 am of the close date.

Current Employee

As a current employee, you must log into Employee Self Service (ESS) to apply for this and any other internal career opportunity of interest. In this account, you are able to track your applicant status in "My Applications".

To be considered eligible for the position as an internal candidate, departmental staff must meet minimum requirements of the position and be in good performance standing.

Before you begin the process, we recommend that you are prepared to attach electronic copies of your resume/ curriculum vitae, cover letter or any other documents within the application process. It is recommended that you combine your cover letter and resume into one attachment. Attached documents should be in Microsoft Word or PDF format.

*This posting will close at 12:00 am of the close date.

Clery Notice

In compliance with the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act, the University Police department at Florida International University provides information on crimes statistics, crime prevention, law enforcement, crime reporting, and other related issues for the past three (3) calendar years. The FIU Annual Security report is available online at: https://police.fiu.edu/download/annual-security-fire-safety-report/.

To obtain a paper copy of the report, please visit the FIU Police Department located at 885 SW 109th Avenue, Miami, FL, 33199 (PG5 Market Station).

Pay Transparency

Florida International University will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.

FIU is a member of the State University System of Florida and an Equal Opportunity, Equal Access, Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.