Customer Service Representative
Description
PlayCore's mission is to build healthy communities through Play and Recreation. We invest in employee training and development in a big way, so you can build your future along with ours, creating an impactful career unique to you.
The PlayCore Southern Fulfillment Center has been a part of the Fort Payne and DeKalb County community since 1979. Our roots are in playgrounds, but we design, manufacture, and build complete recreation environments all over the world using the widest range of products you can get from one manufacturer!
Together, we can help people build stronger communities we're just getting started. Come join our PlayCore Family today!
Why work for PlayCore?
Summary
The Customer Service Representative position is a member of PlayCore/GameTime. Responsibilities of the job are to interface between customer, sales representatives, manufacturing, and freight principals to resolve customer service request. This is a full-time position with occasional overtime responsibility.
Essential Duties and Responsibilities
Competencies
Education and/or Experience
Travel
No travel required for position.
Language Skills
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Must have the ability to write routine reports and correspondence as well as be able to speak effectively before groups of customers or employees of the organization.
Reasoning Ability
Must have the ability to define problems, collect data, establish facts, and draw valid conclusions.
Computer Skills
To perform this job successfully, an individual should be proficient in Excel, Word, and PowerPoint software.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee will frequently walk and sit; The employee (for this specific job) will need the ability to use a computer, with or without reasonable accommodation, including the use of a keyboard to type or through a speech to text application.
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
The noise level in the work environment is usually quiet, except in the manufacturing environment where PPE may be required.
PlayCore is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request