Working Position Title Hotel Night Auditor (37676)
Classification Main Desk Attendant
Position Number 00037676
Open Date 06/17/2024
Close Date 07/16/2024
Priority Review Date
Employee Class Staff
Full-Time/Part Time Full-Time
FTE 1.00
Position Status Regular
FLSA Non-Exempt
Job code 0545
Union Representation Non-Union
Union Code N/A
Unit/Department Holmes Student Center
College/Unit Student Affairs Auxiliaries
Division Student Affairs
Location HC GUEST
Link to Department Website or Custom Search Page https://www.niu.edu/hsc/

Overview
Position Summary
Essential Duties and Responsibilities

• Complete night audit responsibilities by running hotel reports for the HSC Business Office, closing out hotel transactions and correcting errors.
• Keep accurate records for audit purposes.
• Check cash bags in and out.

• Provide a high level of customer service for students, visitors and guests of the Holmes Student Center and guests of the Hotel at Holmes.
• Staff the hotel information desk; answer questions and direct visitors to the correct campus resource or location.
• Answer hotel phone calls and check phone messages.
• Make/book hotel guest reservations utilizing reservation software.
• Make hotel keys for guests.
• Process hotel guest check in and check out.
• Provide hotel guests with additional hospitality items, as requested.
• Accommodate special needs and requests of guests.
• Check hotel email and respond to email inquiries.
• Monitor the emergency panel and assist with emergency procedures.

• Perform laundry duties as assigned and assist with restocking of laundry items and desk supplies. Assist with hotel housekeeping based on operational needs.

• Train students and extra help staff on hotel desk night auditor responsibilities and assist in creating training resources.

Minimum Required Qualifications (Civil Service)

1. High School Diploma or equivalent.

Knowledge, Skills, and Abilities (KSAs) (Civil Service)

1. Ability to work with students and the public.
2. Accuracy in handling money and making cash reports.

1. Good communication skills used to provide a high level of customer service.
2. Knowledge of computer software programs, MS Word and Excel

Specialty Factors (Civil Service)
Preferred Qualifications (Civil Service)

• Experience in a Hospitality setting

Minimum Required Qualifications (SPS)
Additional Requirements (SPS)
Preferred Qualifications (SPS)
Physical demands/requirements

• Ability to access computer information, answer telephone, and generate hotel room key cards.

Anticipated Appointment Start Date 07/01/24
Anticipated Appointment End Date
Percent of Staff Year 1.00
Standard Hours Per Week 37.50
Working Hours Monday - Friday, 11:00pm - 7:00am
Salary $29,250.00 - $31,200.00/annually
Hourly or Semi-monthly Pay Rate/Range $15.00 - $16.00/hourly
Earn Type Hourly

Application Procedure

1. Fully complete the Education and Work History sections of the application. Be specific on your entire work history, including employment dates and duties for all positions held. Applicable part-time work experience will be considered toward qualifying for this position; however, it will be converted to a full-time equivalency to determine combined length of experience. Important: Please upload any unofficial transcript(s) and/or documentation that verifies any education, experience, and/or training you have received.
   • If eligible for Veteran's Preference Points, DD214/DD215/NGB22/DD256 paperwork reflecting an Honorable Discharge MUST be uploaded to this application to receive the maximum eligible points on the Civil Service examination.

2. After the posting has closed, your submission will be reviewed to determine if you meet the minimum qualifications for the classification, including any specialty factors associated with this position. If you meet the minimum required qualifications for this position, you will receive a score based on your education and experience, and your name will be placed on the active employment register.
3. Please monitor your e-mail for further information regarding your application. Emails will be generated from jobs@niu.edu and CivilServiceTesting@niu.edu. Please add these emails to your address book to ensure timely delivery of any future communication.
4. Applicants must be a current citizen or resident of the State of Illinois to move forward in the hiring process.

• The examination for this position is a Credentials Assessment and is based on your application materials as submitted for this posting. A Credential Assessment is a rating by the Human Resources Office of an applicant's/employee's education, experience, and special credentials/qualifications (licenses, etc.). Applicants are required to upload documentation to verify the minimum qualifications for this position has been met.
• Required documentation noted in the posting, such as a driver's license, licensures, or certifications MUST be uploaded with your application materials.
• After assessment of all qualified applicants has been completed for this position, the names with the top three (3) scores will be referred to the hiring department for interview.

• Click on Main Desk Attendant for more information including salary ranges, typical duties, minimum acceptable qualifications, and testing requirements.
• Please click on Human Resource Services - Benefits for detailed information about Northern Illinois University's benefits package.
• Employment is contingent upon your passing a criminal background investigation. You may not begin work until the criminal background investigation results have been received and cleared by Human Resources.

Special Instructions

• Resume
• Cover Letter
• List of References

Quick Link to Applicant https://employment.niu.edu/postings/78454
Is Background Check Required? Yes
EEO Statement Summary
Visa Policy

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.

ADA Accommodation
Safety Information