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What you will do:
Develop, implement and manage tools and processes to better understand customers.
Solicit, analyze,centralize,and sharecustomer feedback andusagedata.
Develop the strategy to achieve desired and intended customer experience.
Prepare anddelivertools,trainings,andcommunications around new products or enhancements across the organization.
Analyzemarket intelligenceand share with key stakeholders to informstrategic planning, product positioning, new product development, pricing strategy,andmarketing campaigns.
Maintain understanding of the competitive landscape, market penetration, white space and the most desirable targets.
Develop relationshipswith key customersto gather feedback and drive engagement and retention.
Build an understanding ofplatformand itsvalue and answer questions about features and customer personas from sales and service organization.
You need to have:
Bachelor's degree with relevantcoursework
2years' experienceproductmarketingorusing, supporting, and/or selling(legal ortax)researchor softwaresolutions
1 year of experience collaborating acrosssiloed organizationspreferred; great team player.
Must be great at communicating,both speakingtoaudiencesof all sizesand writing with clarity.
Comfortable inSalesForceand Microsoft Office
Bloomberg Industry Group IS AN EQUAL OPPORTUNITY EMPLOYER and fully subscribes to the principles of Equal Employment Opportunity. Bloomberg Industry Group has adopted an Affirmative Action Program to ensure that all applicants and employees are considered for hire, promotion, and job status without regard to race, color, religion, sex, national origin, age, disability, gender identity, sexual orientation, marital or familial status, pregnancy, childbirth, or related medical issues, genetic information, disabled veteran, veteran, a veteran of the Vietnam Era, or any other classification protected by law.
Bloomberg BNA IS AN EQUAL OPPORTUNITY EMPLOYER and fully subscribes to the principles of Equal Employment Opportunity. Bloomberg BNA has adopted an Affirmative Action Program to ensure that all applicants and employees are considered for hire, promotion, and job status without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, marital or familial status, genetic information, disabled veteran, veteran, veteran of the Vietnam Era, or any other classification protected by law.