Job Summary

The Welcome Desk Host is a vital member of the CRE organization, responsible for providing exceptional customer service and an experience that delights all visitors and employees. As a representative of Equinix and the CRE org, the host will play a crucial role in creating a welcoming, professional environment that reflects our company values.

Responsibilities

Welcome Desk

• Act as the "face" of Equinix, creating a positive vibe/first impression at the office front desk/entry area

• Greet visitors and employees, CRE's customers, engaging in conversation upon arrival and departure

• Anticipate and fulfill guests' needs; striving to exceed their expectations

• Answer questions from customers related to the building including way finding, policies and procedures, and etiquette

• Coordinate visitor check-ins and security procedures using Envoy visitor management system

• Notify Equinix employee hosts of their guest's on-site arrival

• Manage distribution of security badges, and reconcile visitor logs and the EV charging station program (if applicable)

• Maintain awareness of potential office security issues and communicate concerning issues to local CRE metro lead, building security when appropriate, and risk management team management tool, ensuring compliance with company policies

• Maintain orderly and presentable lobby, moving deliveries or broken items out of site immediately

• Assist with onboarding new employees by providing essential information and resources, supporting no dead ends

Employee Engagement

• Build a welcoming and collaborative community environment amongst our customers

• Cultivate a positive vibe through fun and engaging activities at the front desk

• Provide surprise and delight customer opportunities

Office Communications

• Create fun and informative communications for office events and information using Outlook, Viva Engage, and Office Raven tools

• Ensure timely and professional communications to internal and external stakeholders

• Serve as liaison between employees and various departments, addressing any workplace-related concerns or inquiries

Building Operations

• Assist with receiving deliveries of all external and inter-office mail and support employees on all mail and shipping requirements as needed

• Provide direction and information to vendors, service providers, and Corporate Real Estate staff as required to ensure excellent coordination

• Assist with office ticketing system and follow up ticket status, assigning tickets to the correct CRE team member or rerouting to correct department, ensuring no dead-ends

• Support employees with business card ordering

• All of this while illustrating Equinix's core values and working towards achieving our mission of delighting our customers

Business Continuity & Compliance

• May act as a representative of the safety committee team

• Maintain proficiency in fire, safety, security, and emergency procedures as per the Playbook

Qualifications

• Customer Service or hospitality experience

• Strong interpersonal skills

• Presentable and professional demeanor

• Fluency in written and verbal English

• Strong written communication skills - clarity and grammar - for employee-facing materials

• Confidence and experience interacting with individuals at all levels

• MS Office skills, particularly Outlook, Excel and Word

• Office Administration skills

Preferred Skills

• Genuine enthusiasm and creativity

• Initiative-driven mindset

• Seeks to improve processes, systems and overall client satisfaction continuously

• Sensibly balances timely and efficient delivery with tact and diplomacy

• Knowledge of general business, facilities management, and office support services

• Ability to develop and manage resources and programs independently

• Understanding of business planning, goal setting, and budgeting

• Excellent people and communications skills and ability to work effectively with others at all levels

• Familiarity with work order ticketing management systems

Education

• Desired bachelor's degree or 5 years of work experience with a focus in hospitality management preferred, or coursework related to the job description

Desired Behaviors

• Maintain a consistently positive, pleasant, and helpful demeanor always and remain calm under pressure

• Project a welcoming attitude by offering a warm and friendly smile, and open body language

• Dress the part, smart/tech casual, present as professional, neat, and well-maintained - think interview attire

• Be an energetic person displaying a customer-centric attitude

• Excel as an effective communicator

Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.