POSITION: Retail Sales Associate

REPORTS TO: Asst Director Retail and Customer Service

STATUS: Part-Time, Non-Exempt

JOB CLASSIFICATION: Associate II

UNION ELIGIBLE: Yes

WORK ARRANGEMENT: 100% Onsite; in Store

LOCATION: San Francisco, CA

SALARY RANGE: $22.39/hr - $28.15/hr

APPLICATION DEADLINE: Open Until Filled

Founded in San Francisco in 1902, the LightHouse's purpose is to promote the independence, equality and self-reliance of people who are blind or visually impaired. The LightHouse is currently in a period of growth, increasing our capacity to serve more low-vision and blind clients.

*Blind/visually impaired strongly encouraged to apply.

*Please note the terms and conditions of this position may be subject to change, once a Union Collective Bargaining Agreement is in place.

OVERVIEW:

LightHouse seeks a part-time retail sales associate to join its team at a small retail store specializing in providing accessible products, devices, and technology for individuals who are blind and visually impaired. This role will involve onsite customer assistance, support for staff, and online retail management through our Shopify website. The ideal candidate will have a passion for accessibility, excellent communication skills, and a willingness to learn and adapt in a dynamic retail environment.

QUALIFICATIONS:

• High school diploma or GED required
• Prior experience working with adults with disabilities highly desired.
• Retail experience preferred.
• Excellent people, communication, and teamwork skills.
• Excellent standard of professionalism; reliable and punctual.
• Attentive to detail and ability to follow directions thoroughly.
• Work effectively under pressure and remain calm in high-stress situations.
• Enjoy working in a fast-paced, highly diversified environment.
• Able to communicate effectively in English, verbal and written, in person and by phone, (other languages highly desirable).
• Strong time management skills, patient, detail-oriented
• Ability to perform computer work within the Shopify environment, and operate standard office equipment.
• Proficiency in using Outlook, Excel, Word, Microsoft Office.

JOB RESPONSIBILITIES:

• Provide exceptional customer service to in-store and online customers, assisting them with product selection, inquiries, and purchases.
• Assist in updating the Shopify website, including adding product photos, descriptions.
• Assist in maintaining retail inventory in Shopify.
• Collaborate with staff to maintain a clean and organized store environment, ensuring products are displayed effectively and shelves are stocked.
• Generate reports on sales performance, inventory levels, and customer feedback to support decision-making and business growth strategies.
• Stay informed about new products, technologies, and advancements in accessibility to better assist customers and contribute to product selection.
• Assist in processing transactions, handling cash, credit card transactions, and maintaining accurate records of sales and refunds.
• Contribute to the development and implementation of marketing strategies to promote products both online and in-store.
• Provide technical support and assistance to customers with accessible technology products, troubleshooting issues and providing guidance on usage.
• Participate in staff meetings, training sessions, and ongoing professional development opportunities to enhance product knowledge and customer service skills.
• Maintain a positive and collaborative attitude, working effectively as part of a team to achieve store goals and objectives.
• Ability to perform other related duties as assigned.
  

PHYSICAL REQUIREMENTS:

• Must be able to frequently bend, stoop, kneel, and reach.
• Must have the ability to lift up to 20lbs.
• Ability to sit at a desk and perform computer-intensive work for extended periods daily.
• Ability to operate standard office equipment.
• Ability to independently travel to all LightHouse campuses and throughout the community as needed.
  

WORKING CONDITIONS:

LightHouse is an equal opportunity employer. LightHouse policy and the law prohibit discrimination and harassment based on an individual's race, ancestry, religion or religious creed (including religious dress and grooming practices), color, age (40 and over), sex, gender, sexual orientation, gender identity or expression, genetic information, national origin (including language use restrictions), marital status, medical condition (including cancer and genetic characteristics), physical or mental disability (including HIV and AIDS), military or veteran status, pregnancy, childbirth, breastfeeding and related medical conditions, denial of Family and Medical Care leave, height and weight, or any other classification protected by federal, state, or local laws, regulations, or ordinances. Our policy and the law prohibit co-workers, third parties, supervisors, and managers from engaging in such conduct.

LightHouse personnel are employed on an at-will basis. Employment at-will means that the employment relationship may be terminated, with or without cause and with or without advance notice at any time by the employee or the Agency.

We strive to maintain a scent-free environment and a drug-free workplace. Employees are expected to behave in accordance with these objectives.

All employees at LightHouse are hired for an indefinite and unspecified duration and consequently, no employee is guaranteed employment for a specified length of time. Employment is at the mutual consent of the employee and LightHouse. Accordingly, either the employee or LightHouse can terminate the employment relationship at any time, with or without cause ("employment at will").

HOW TO APPLY:

Please submit a cover letter and resume as Word attachments (no. PDFs please), along with the completed employment application (downloads in a Word document), to HR@lighthouse-sf.org, including the job title in the subject line. To fill out the application, please enable editing in the document. We will not consider videos or hyperlinks to online profiles. Due to time constraints, we will only respond to complete submissions in which there is serious interest, thanks for your understanding.