The Senior Customer Relationship Specialist will be aligned to and support a specific Closing Team, Territory, Region and portfolio of loans. In addition to executing tasks aligned with their assigned portfolio, Sr. CRSs are Subject Matter Experts and are responsible for mentoring Closing Team members with acquiring and applying knowledge, skills, and abilities necessary to meet team goals and performance metrics.

Our Shared Future:

"The most satisfying part of my role is the ability to provide support to our internal CRS team, while also assisting with the closing needs of our regional partners and clients." - Senior Customer Relationship Specialist

You and Your Job

As a Senior Customer Relationship Specialist, you will be successful in supporting the process of document preparation and closing of Agricultural loans, while also mentoring the CRS team with their portfolio and development.

The Sr. Customer Relationship Specialist is responsible for performing uniform task within the nCino /Salesforce Workflow Tool, in addition to variable tasks which are unique to the specific deal. The Customer Relationship Specialist (CRS) Teams will be aligned to and support a specific portfolio of loans and external clients remaining assigned from application through booking. In addition to executing tasks aligned with their assigned portfolio of loans through the booking process, Sr. CRSs are seen as Subject Matter Experts and are responsible for mentoring their Closing Team members with acquiring and applying knowledge, skills and abilities necessary to meet Team goals and performance metrics. The Sr. Customer Relationship Specialist will assist the Closing Team Lead with day-to-day oversight of workload balance and performance metrics and provide support to the team in the absence of the Closing Team Lead as needed.

Job Responsibilities

• Support Closing Team with complex loans and act as an advisor in Deal Team calls.
• Create and manage loan packages with excellent and consistent quality within the nCino Workflow Tool.
• Support Closing Team with the onboarding of new hires.
• Assist the Closing Team Lead with day-to-day oversight of workload balance and performance metrics and provide support to the team in the absence of the Closing Team Lead as needed.

Your Promise to Us:

To be considered for the Senior Customer Relationship Specialist role, you must have:

• Minimum 4+ years of experience in commercial lending related to Agricultural, Banking, Financial Services, Loan Processing, Accounting, or equivalent is required.
• Working knowledge of commercial loan structures, loan documentation and collateral type and lien perfection
• Strong communication, organizational and problem-solving skills.
• Ability to travel regionally, up to 15%

Our Commitment to you - cultivating your way beyond pay:

Rabobank embraces diversity and welcomes employees and applicants of all backgrounds. Our goal is to always create an environment that is inclusive, drawing upon the strengths of the diversity of our workforce to exceed the expectation so four clients and customers.

We view your well-being as much more than a paycheck. We continually evaluate and evolve our benefit offerings to be comprehensive, competitive and to give you the options and the flexibility you need. We focus our employee benefits on three main components:

• Physical Well-Being includes our commitment to your Health and Wellness. Medical, Dental and Vision plan coverages are effective on your date of hire. Rabo offers multiple plan options and a full network of providers to best meet your needs.
• Financial Well-Being provides for your Retirement + Savings + Security. We love seeing your retirement plan balance grow just as much as you do! That's why you can start participating in the 401(k) plan on your date of hire. Plus we match 50% of the first 6% you contribute to your 401(k) plan for US Employees. Rabo also contributes an additional 3% of your eligible pay in Safe Harbor contribution and up to 3% in annual Discretionary Profit Sharing contributions.
• Emotional Well-Being ensures your Work + Life balance. We offer a generous paid time off program to full time employees: up to 20 days of vacation time, 5 days of additional time off plus 7 sick days and 11 US holidays annually (based on hire date during the calendar year). In addition, Growing a Better World Together requires wanting the best for our employees and their families and our communities. To do that, we offer both the time and financial support to give back to the community through our Dollars for Doers, Helping Hands and Gift Matching programs. (All paid time off is subject to company accrual and carryover policies.)

Our Organization:

Rabobank North America is a valued financial partner to food and agricultural companies, farmers and ranchers, renewable energy developers and investors, Dutch companies doing business in the U.S., and select institutions. We support the entire value chain from farm to fork, and connect our clients and team members to the global reach of one of the world's leading food and agriculture banks.

With our food and agricultural expertise and global network, we work with our clients to support and ensure the transition to a sustainable food, fiber and energy supply to meet the needs of our growing planet. We are Growing a Better World Together.

Salary Expectations:

Target Hiring Range: $70,000.00 - $80,000.00

This position is subject to the terms of [RAF/Rabobank/RDS]'s compensation plans and policies. It is anticipated that the position will pay within the target hiring range. The range is reflective of the desired primary physical work location and may be adjusted outside of the projected range based on geographical differentiation if the actual work location of the hired candidate differs from the desired primary location, or for other lawful reasons. Further, all full-time regular positions include all other benefits provided to [RAF/Rabobank/RDS] employees, including healthcare benefits, 401k matching, vacation, sick leave, parental leave, possible discretionary bonuses and all other benefits that are all governed by and subject to ERISA plan documents and eligibility.

Rabo provides equal opportunity in employment to all employees and applicants and does not discriminate on the basis of race, color, creed, religion, national origin, ancestry, alienage or citizenship status, age, sex, sexual orientation, gender identity gender expression, marital status, genetic information, medical condition, physical or mental disability, pregnancy, childbirth or related medical condition, military service or veteran status, victims of domestic violence, or any other basis protected by applicable law. Rabo also prohibits harassment of any individuals on any of the bases listed above.

At Rabobank, we strive to grow a better world together. In order to achieve that, we have to have the right people in the right jobs. Are you ready to join our team?

This job posting has no fixed application deadline. We will accept resumes until a qualified applicant pool is identified.

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