Data Entry Specialist are responsible for inputting new data and making changes to existing data. Their duties include inputting data from paper or digital documents into digital systems, creating spreadsheets, processing work orders for operations, and auditing work to ensure accuracy. Specialists may be called upon to prepare and/or present information to management or peers in a group setting, prepare price increase data packages for processing and entry, and drive the month-to-month data cleanup.

Days: Monday - Friday

Hours: 8:00 am - 5:00 pm

Responsibilities of Position:

• Performs accurate data entry in a timely fashion
• Prepares and present information to management or peers in a group setting
• Manage data projects (price increases, data cleanups, etc)
• Assists in training other associates.
• Process on-line data entry for commercial accounts (SMS, MSS, etc.)
• Create, process, close, and audit work orders/interactions, billing adjustments, new starts, and delivery/removal work orders.
• Reviews data for deficiencies or errors, corrects any incompatibilities, and checks output.
• Database reports, billing and payment reports, etc.
• Retain customers through effective communication.
• Work in conjunction with other departments to resolve customer issues.
• Log and record information on customer accounts.
• Resolve customer account issues and adjust accounts accordingly with verification from management, when required.
• Provide internal and external customers with assistance regarding account and billing questions, new account setups, missed services, and other customer related issues.
• Provide administrative support to department leadership.
• Works as a back up to answer phones promptly and courteously utilizing company procedures when needed.
• Accurately update the route audit logs after ensuring that the customer accounts have been updated to have the correct services, billing, and assets.
• Maintain a thorough knowledge of Rumpke's services, pricing, etc.
• Work special data entry projects with accuracy and complete in time to meet deadlines.
• Performs tasks in a safe manner in compliance with all local, state, and federal regulations and company policies.
• Maintains a positive and professional work atmosphere with a culture of respect by performing and communicating in a manner that promotes good relationships with customers, clients, co-workers, and management
• Keeps information confidential. Comply with company data integrity and security policies.
• Other duties as assigned by management.

Skills & Abilities Needed for Position:

• Good typing skills with the ability to type at least 50 words per minute with a 95% accuracy rate. Testing may be required. 10-key proficiency is a plus.
• Excellent knowledge of correct spelling, punctuation, and grammar. Testing may be required.
• Excellent verbal & written communication skills. English/Spanish bilingual preferred.
• Advanced computer proficiency in Windows and Microsoft Office applications: Excel, Word, PowerPoint, Outlook, etc.
• Consistently presents and maintains a professional appearance and demeanor.
• Must be organized and detail oriented with the ability to multi-task.
• Proven analytical/problem solving skills for the customer and the company.
• Excellent customer service and data entry skills.
• Excellent knowledge of office functions.
• Efficient and effective work habits to work both independently and as a team, meeting and exceeding call center standards.
• Ability to identify the root cause of issues, make decisions, and provide solutions.
• Ability to react well under pressure and treat others with respect.

Additional Working Conditions/Aspects:

• Ability to work overtime, weekends and/or holidays.
• Legally eligible to work in the United States.
• Valid driver's license (if applicable).
• Must successfully complete pre-employment testing.
• Must be able to read and speak the English language.

This job description is intended to describe the general nature, complexity, and level of work to be performed by employees assigned to this position and is not to be construed as an exhaustive list of responsibilities, duties and/or skills required. It does not prescribe or restrict the work that may be assigned. Furthermore, this does not establish a contract for employment and is subject to change at the discretion of the company.

Rumpke Waste and Recycling is committed to equality in all aspects of employment. It is Rumpke's policy to provide equal opportunities to all employees and potential employees without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, protected veteran status or disability status.