Description

United Safety and Survivability Corporation is committed to delivering the most innovative and reliable safety and survivability solutions our customers can trust to protect life and property. As the global leader in our industry, we push boundaries by utilizing innovation to highly engineer and produce the next generation of safety and survivability technologies.

At United Safety we are solving our industry's most important problems with talented individuals who share our passion to change the world. Our culture is fast-paced, energetic and innovative. We work to build an inclusive environment in which everyone, regardless of gender, race, religion, age, or background, can do their best work. We are fully committed to continuous growth and advancement; we will reinvest profits and resources into our employees, our processes and product innovation.

Job Title: Field Service OEM Representative

Department: Field Service

Classification: Exempt

Summary: A Field Service OEM Representative provides ongoing, foundational support to the customers by servicing our products.

Responsibilities: As the Field Service OEM Representative, you will:

• Provide service and customer support onsite.
• Manage and execute all on-site installation, repair, maintenance and test tasks.
• Diagnose technical and customer issues/problems while maintaining the highest possible level of customer satisfaction.
• Comprehend customer requirements and make appropriate recommendations/briefings.
• Accurately document field changes and processes in support of future product modifications, ongoing service support, and potential warranty claims.
• Establishes service requirements; ordering and gathering components and parts to complete service requests.
• Produce timely and detailed service reports/Sales Force ticket updates.
• Knowledgeable regarding all products manufactured by United Safety and United Safety suppliers / OEM
• Build positive relationships with customers.
• Effectively schedule work week.
• Observe all company rules and safety practices.
• Perform other duties as assigned.

Requirements

You're a great fit for this position if this describes you:

• You possess a high school diploma.
• 1-3 years' work as a technician or equivalent mechanical ability.
• Automotive or transit experience preferred.
• Proficient at reading blueprints and the use of hand tools or other tools required for the job.
• Ability to troubleshoot, test, repair and service technical equipment.
• Ability to lift 50lbs.
• Flexible regarding working hours and travel.
• Must have a valid driver's license and passport and be able to travel internationally.
• Knowledge of computerized business systems, Excel, Word, email, and general computer skills.
• Outstanding communication skills including tact and diplomacy which would be used during customer service, conflict management, development of relationships with internal and external contact.
• Demonstrated ability to manage multiple and diverse projects including, analytical thinking, planning, prioritizing, problem solving, decision making and carrying out assignments with minimal supervision.
• You can follow verbal and written instructions, directions and other communication in English.
• Safety is at the forefront of your mind when you are working and you follow all policies to promote a safe working environment.
• You bring with you a positive attitude and the ability to work cohesively in a team environment.
• Able to perform in a fast-paced, team environment, under pressure with time constrains while responding and adapting to change favorably and quickly.
• You bring with you a positive attitude and the ability to work cohesively in a team environment.
• Help United Safety operate effectively by adhering to attendance and punctuality standards.
• Understand that you are part of a growing company, you have no concerns with and able to work extended hours as needed as well as some Saturdays to support that growth.